‘ham sandwich' principle 12-14, 144
harmlessness 60-1, 79
Healthwise (Flight Centre) 147
Henry, Bob 28-9, 41, 44-5, 120, 144-5
hierarchy, role of 83-4, 87
high-trust cultures 22, 32
Hiscox PLC 3, 113-14, 119, 122, 143, 180
Hiscox, Robert 143
Hogan, Gary 27, 37, 40-1, 51, 56, 100, 156
Honda (UK)
basic information 180
belonging 129, 136
challenge 118
communication 57
customer service 154
feedback 125-6
great leaders 40, 48-9
hierarchy 87
induction 96
management 72
mistakes 87
next steps 11
personal development 112
servant leadership 144
spending time with people 37
honesty 63-4
How to Be a Great Boss (Timpson) 71