Index_I

I

‘I-Thou moment' (Buber) 53

important/urgent box 16-17

in-store assessment days (Flight Centre) 99

inclusive organisational principles 23-5

incremental development 58

induction 95-9, 105

induction 101 (Microsoft) 104

Innovation Review (DTI) 176

interviewing 99, 101

intranets 54

‘introduce a friend' scheme 92