Summary

In this chapter, you have learned that a structured and carefully planned approach to the actual deployment of WLANs is important. Take time to consider all the tasks that lie ahead of you. If you are embarking on a major deployment, you may wish to consider outsourcing some of the tasks and responsibilities to a third-party wireless integrator. If you choose this option, make sure you explicitly define roles and responsibilities, ensuring that each party is fully aware of the endto-end process. Involve all members of your extended team in the deployment process, and do not limit it to IT. Technical support, workplace resources, finance, and even HR have parts to play. The call for teamwork also exists within the IT organization. Wireless projects generally require groups responsible for user databases, client support, networking, and security to work together. In some cases, a wireless project might be the first time people from these different organizations have had to work together.

Create a clear and concise client communication plan to keep your user base informed. Define the actual deployment checklist for each site and ensure a consistent approach for each installation. This will save you time and money throughout the deployment.

A careful site survey (manual or automated) is a must for a successful solution, and you should ensure that you maintain clear and comprehensive documentation. Upon completion, test the installation and document all results in a "site pack" for each location. Finally, when launching the service for each site, plan for a higher-than-normal number of technical support calls as users become familiar with the technology and any bugs are ironed out by your technical team.