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1. | A user wants you to install Office Professional Edition 2003 on his computer. He uses Windows XP Home Edition and has a Pentium III processor, 512 MB of RAM, 40 GB of free hard disk space, and a generic plug-and-play Super VGA monitor capable of 800 x 600 resolution. Which of the following upgrades (if any) will be needed so that the program will run well (thus meeting recommended requirements)? (Choose all that apply.)
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2. | Which of the following types of software would it be safe to run under Windows XP, using an application compatibility mode?
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Answers
1. | G is the correct answer. A, B, C, D, E, and F all meet recommended requirements. |
2. | A is the only correct answer. B, C, and D are incorrect because you should never use a program compatibility mode to force system tools (such as antivirus or CD-burning software) that are written for another operating system to work under Windows XP. |
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1. | The following table lists some common installation problems and their causes. To answer this question, match the installation problem on the left with the likely cause on the right.
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Answers
1. | 1. E is correct. Programs that have been installed on another computer can sometimes be installed on a second computer, but activation will fail if licensing restrictions are imposed. 2. C is correct. Running antivirus programs while installing programs can cause these errors. 3. A is correct. Missing or corrupt file errors are usually caused by bad CDs or problematic downloads. 4. B is correct. When an installation hangs or quits, it is generally because of problems with the computer’s hardware, especially RAM or processors. 5. D is correct. Many validation code or product ID errors are caused because the user did not type the correct code. |
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1. | An employee in the marketing department of your company works in Excel most of the day, but she spends an equal amount of time on the Internet. There she obtains product information and competitor prices from websites to create quotes. She is also pretty new to Excel and often has to access the Help and Support files. You want to help her work faster and smarter. What can you suggest? (Choose all that apply.)
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2. | An employee in the graphics department of your company uses Microsoft Office PowerPoint Professional Edition 2003 to create documentation for company meetings with prospective clients. He reports that when he accesses a font from the font drop-down list on the Formatting toolbar, all of the fonts are listed, but he cannot tell what the font looks like by looking at it in the list. He would like the list of fonts to appear using the font that each item in the list represents. For instance, Arial uses Arial font, Century uses Century font, Lucida Sans uses Lucida Sans font, and so on. Is this possible, and if so, what needs to be done?
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3. | A user reports that each time she opens Word 2003, the Startup Pane appears, and each time she clicks the X in the upper right corner of the pane to close it. She wants to avoid this extra step each time she opens Word and wants to configure the pane so that it does not open every time she opens the program. What do you tell her to do? (Select all correct procedures.)
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Answers
1. | A and C are correct. Adding the Web toolbar to Excel will allow the employee to access Favorites, the home page, previously visited sites, and hyperlinks within Excel. Adding the Task pane will offer a place for the employee to get help quickly from Microsoft Office Online. B will only reset the toolbars to their defaults and will not show the Web toolbar or offer help and support faster than before. D provides a toolbar used to circle invalid data and evaluate formulas, and it is not appropriate here. |
2. | C is correct. Fonts can be shown in the fonts list. A is incorrect because C is correct. B is not a valid downloadable application. D is not correct because there is no Fonts toolbar. |
3. | D is the correct answer. A and B will close the Task pane only temporarily, but the Task pane will open again when Word is restarted. C is incorrect because this will close the Task pane only during the current session. |
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1. | You support end users who create documents in Word 2003 on computers running Windows XP Professional. They often call with problems relating to proofing, editing, and summarizing documents. Common service calls are listed on the left; match them with the appropriate solution on the right.
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Answers
1. | 1. C is correct. AutoSummarize can be used to highlight and list the main points in a document. 2. A is correct. AutoCorrect can be configured so that misspelled words (when repeatedly misspelled) are corrected automatically. 3. B is correct. AutoFormat options can be set so that hyperlinks are automatically created. 4. D is correct. One of the spelling options is Hide Spelling Errors In This Document. |
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1. | The company you work for is named Contoso Pharmaceuticals. Users complain that every time they create a document in Word, PowerPoint, Excel, or another Microsoft Office application, the company name is underlined because it is believed to be misspelled. Users want this behavior to stop. In addition, users want the entire company name typed automatically each time they type in the first few letters of it. They are tired of typing the words Contoso Pharmaceuticals every time they want to type the company name. What should you tell each user in the company to do?
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Answers
1. | A is the only correct answer. Adding Contoso to the dictionary will prevent the word from appearing misspelled in documents. Adding Contoso Pharmaceuticals to the AutoText list will cause it to be automatically offered after the first few letters of the company name are typed. The others are incorrect because AutoCorrect is used to correct misspelled words as a user types, and AutoText is used to automatically offer suggestions for the text typed. |
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1. | A small business owner wants you to install Microsoft Office Professional Edition 2003 on the computers in his office. He reports that he has 10 computers, 3 of which use Windows 98, 2 of which use Windows Me, and 5 that use Windows XP Professional. They are configured as a workgroup. Each of these computers runs Microsoft Office 2000. He purchased five Microsoft Office CDs because a friend told him that he installed his Microsoft Office CD on his desktop PC and his laptop, and they both run like a charm. He figures he will just use the five CDs to install Office Professional Edition 2003 on the 10 computers. Where is the flaw in his logic? (Pick two.)
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Answers
1. | A and C are correct. A correctly describes the licensing agreement, and C correctly describes the operating systems on which the Office System can be installed. B is incorrect because the Office System can be installed on a computer running Windows 2000 (Service Pack 3). D is incorrect because all Microsoft Office editions can be installed on computers, no matter their network configuration. |
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1. | The accounting group at a company named Contoso often has to collaborate on documents created in Excel. The documents are financial and laden with XY scatter charts, line graphs, and flow charts. One of your users wants to create a custom menu named Charting to assist with creating and editing these items and has asked for your help. Furthermore, accounting group members collaborate in groups on the documents. They need to be able to save and load documents from a network share. To keep strict track of what document is being worked on by whom and when, they check the documents in and out. The user would like your help creating a custom toolbar named Collaboration that contains the Check In and Check Out, Send For Review, and Reply With Changes commands.
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Answers
1. | In this sample answer, a Charting menu was created with the graphing and flow chart functions that are commonly used. Figure 6-21 shows this menu with Flowchart selected. Also, a custom toolbar was created with the Check In, Check Out, Send For Review, and Reply With Changes commands, as shown in Figure 6-22. |