Index_I

I

.iaf files, 4–46

ICF (Internet Connection Firewall)

configuring, 10–10 to 10–11

enabling, 10–18

Internet Control Message Protocol, 10–13 to 10–15, 10–19

logging, 10–11 to 10–13

overview, 10–9

removing, 10–19

service traffic, 10–15 to 10–17

troubleshooting, 10–18

when not to use, 10–10

ICMP (Internet Control Message Protocol)

Internet Connection Firewall, 10–13 to 10–15

icons

Internet Explorer buttons, 5–4

Office, 6–25

Quick Launch, 3–9 to 3–10

ICS (Internet Connection Sharing)

configuring, 8–46

limitations, 8–47

overview, 8–46

troubleshooting, 8–47

ID codes, Office installations, 6–5, 6–19

idle times, modems, 8–12

IEEE 1394 ports, 12–4

Iexplore.exe, 5–43

Ignore Other Applications option, 7–13

Ignore Words In Uppercase option, 6–45

ignoring text, e–mail, 4–46

illegal operation errors, 6–20

images

e–mail downloads, 4–47

embedding, 7–11 to 7–13

Web pages, 5–42

IMAP (Internet Message Access Protocol)

accounts, creating, 4–4

e–mail recovery, 7–50

Outlook Express, 4–15

overview, 4–3

importing

e–mail address books, 4–10 to 4–13, 4–17

e–mail messages, 4–10 to 4–13, 4–17

Internet favorites, 5–35

Outlook Express settings, 4–47

inactive icons, 3–5

Include With Document Field Codes option, 6–32

incoming mail server settings, 4–7

incompatibility

Office installations, 6–3

program compatibility modes, 6–6 to 6–9, 11–16 to 11–17

incorrect e–mail names or addresses, 4–39

information collecting, tools for, 3–42

informing users

benefits, 2–24 to 2–26

cautioning, 2–28

examples, 2–25

interest levels, gauging, 2–24

maintenance tasks, 2–28 to 2–30

online help and support, 2–26 to 2–28

overview, 2–24

researching themselves, 2–26 to 2–28

troubleshooting wizards, 2–27 to 2–28

when not to explain, 2–26

inherited permissions, 9–12

Inline AutoComplete, 5–36

input languages, 3–23 to 3–25

Insert menu, 7–11

Insert Microsoft Excel Worksheet icon, 7–11

inserting objects, 7–11 to 7–13

installation files

deleting, 6–16

logs, 6–20

installation permissions, 11–14

Installed On First Use option, 6–15

integrity checks, tools for, 3–43

IntelliMirror, 9–39

interfaces

Internet Explorer requests, 5–6 to 5–13

Outlook troubleshooting, 4–40 to 4–41

Word troubleshooting, 7–3 to 7–7

interference, 8–13

intermittently unresponsive taskbar, 3–11

internal tiers, corporate, 1–11

international considerations

e–mail dictionaries, 4–46

Outlook Express troubleshooting, 7–41

text proofing languages, 6–37 to 6–39

Word formats, 7–9

Internet. See also Internet Explorer; Internet security zones; Internet temporary files; network connectivity

cache files, 2–28

downloads, preventing, 5–41

filtering programs, 7–40

mail settings, 4–4 to 4–9

updates website, 10–2 to 10–8

Internet Accounts files, 4–46

Internet Connection Firewall (ICF)

configuring, 10–10 to 10–11

enabling, 10–18

Internet Control Message Protocol, 10–13 to 10–15, 10–19

logging, 10–11 to 10–13

overview, 10–9

removing, 10–19

service traffic, 10–15 to 10–17

troubleshooting, 10–18

when not to use, 10–10

Internet Connection Sharing (ICS)

configuring, 8–46

limitations, 8–47

overview, 8–46

troubleshooting, 8–47

Internet Connection Sharing Troubleshooter, 2–27

Internet Control Message Protocol (ICMP), Internet Connection Firewall, 10–13 to 10–15

Internet Explorer. See also Internet Explorer troubleshooting

configuring, 13–12

labs, 5–47, 5–55

maintaining

cookies, 5–24 to 5–28

overview, 5–18

temporary files, 5–18 to 5–24

overview, 5–1

personalizing

accessibility, 5–2 to 5–4

Content Advisor, 5–12 to 5–13

Explorer bar options, 5–9

history, viewing, 5–7

home pages, 5–10

interface requests, 5–6 to 5–13

languages, 5–5 to 5–6

overview, 5–2

Profile Assistant, 5–5

related sites, 5–8 to 5–9

Tip Of The Day, 5–9

titles, 5–10 to 5–12

toolbars, 5–4, 5–10 to 5–12

Web page readability, 5–2 to 5–4

privacy settings, 5–26 to 5–28

Internet Explorer Reporting tool, 5–43

Internet Explorer troubleshooting

AutoComplete, 5–35 to 5–36

AutoComplete vs. Inline AutoComplete, 5–36

download complete notifications, 5–38

favorites, 5–34 to 5–35

HTML editors, 5–37

Inline AutoComplete, 5–36

overview, 5–32

script errors, 5–37

search options, 5–36

security zones, 5–38 to 5–41

toolbars, 5–32 to 5–33

versions, 5–43

Web pages, 5–42 to 5–44

Internet Message Access Protocol (IMAP)

accounts, creating, 4–4

e–mail recovery, 7–50

Outlook Express, 4–15

overview, 4–3

Internet security zones

changing settings, 5–39

common requests, 5–41

default settings, 5–38 to 5–40

overview, 5–38

personalizing settings, 5–41

websites, adding, 5–40 to 5–41

Internet temporary files

configuring, 5–22 to 5–24

deleting, 5–19 to 5–22

Disk Cleanup, 5–19 to 5–20

full folder, warning signs, 5–18

overview, 5–18

Internet zone, 5–38 to 5–39

invalid files, opening, 3–36 to 3–37

invalid page faults, 5–43 to 5–44

IP addresses. See also Internet Connection Sharing (ICS); name resolution

APIPA connections, 8–25

automatic configurations, 8–24 to 8–25

statistics, 8–34

ipconfig /all command

APIPA verifications, 8–26

overview, 8–34 to 8–35

IrDA ports, 12–5

isolating user problems

questions to ask, 2–2 to 2–6

reproducing, 2–4

solutions

implementing, 2–16 to 2–18

overview, 2–7

procedures, 2–7 to 2–8

researching, 2–9 to 2–16

user education, 2–24 to 2–32

ISPs (Internet service providers), 1–17, 8–11

IT professionals TechNet, 2–14 to 2–15, 2–21