Questions and Answers

Lesson 1 Review

1. Match the end-user request on the left with the solution on the right.

   1-c. 2-b. 3-a. 4-d. 5-f. 6-g. 7-e.

2. You want to have as few items as possible on the taskbar. Which of the following items can you easily remove from the taskbar?

   1. Start button

   2. System clock

   3. Notification area

   4. Quick Launch items

   5. Inactive icons in the notification area

   b, d, and e are the correct answers. All of these items can be easily removed using the Taskbar And Start Menu Properties dialog box. a is not correct because the Start button cannot be removed, and c is incorrect because even though you can remove everything from the notification area, the tray itself is still visible on the taskbar.

Lesson 2 Review

1. You receive a call from a user who creates blueprints for clients all over the world, and he uses the metric system instead of the U.S. system of measurement. The user’s regional settings are configured to use the English (United States) standard. Which of the following is the best option for changing the default system of measurement on the user’s computer from U.S. to metric?

   1. Change the default regional options for standards and formats to English (Canada). Canada is the nearest country that uses the metric system.

   2. Change the default regional options for standards and formats to English (United Kingdom). The United Kingdom uses the metric system, and many of your clients live there.

   3. Keep the English (United States) setting, but customize the measurement system to use the metric system. Do not make any other changes.

   4. Install a metric keyboard.

   c is the correct answer because changing the measurement system is a customization option. No other changes are necessary. a and b are incorrect because changing the default standards and formats also changes currency, time, date, and similar settings. d is incorrect because there is no metric keyboard.

2. A user has multiple languages configured on her laptop and often needs access to the Language Bar. However, she does not want the Language Bar to be open continuously, taking up space on the taskbar. What can you tell the user to do? (Select the best answer.)

   1. In Regional And Language Options, remove and reinstall the languages each time she needs them.

   2. In the Text Services And Input Languages dialog box, select the Turn Off Advanced Text Services check box.

   3. Add the Language Bar to the taskbar only when it is needed by right-clicking the taskbar, pointing to Toolbars, and choosing Language Bar.

   4. None of the above. When multiple languages are configured, the Language Bar is always on the taskbar.

   c is the correct answer. The Language Bar, like other toolbars, can be added and removed from the taskbar as needed. a is too drastic, and although the solution would work, this is not the best answer. b does not have anything to do with the taskbar, and d is incorrect because c is the right answer.

Case Scenario Exercises: Scenario 4.1

A user reports to you that she can no longer locate her messaging program. When you ask her to explain the problem in more detail, you discover that she believed the icon was taking up too much space “in the area of the taskbar where the clock is,” so she removed it by right-clicking and choosing Exit. Now she cannot find it and is afraid she has deleted it from her computer. What is the problem, and how do you help her resolve it?

The problem is most likely that the customer has just closed the program temporarily. Exiting a program from the notification area typically only closes the program. The customer can probably start the program again or restart her computer to have Windows start the program automatically.

Case Scenario Exercises: Scenario 4.2

After an upgrade from Microsoft Windows 2000 Professional to Windows XP Professional, a user reports that he finds the new Start menu and taskbar in Windows XP too confusing and prefers the interface used in Windows 2000 Professional. What can you do to make this user more comfortable with the new operating system?

There are a number of ways to make Windows XP behave more like its predecessor. To start with, the user can change the Start menu type to the Classic Start menu, which is similar to the Start menu used in previous versions of Windows. The user can also disable the feature that automatically hides inactive icons in the notification area.

Troubleshooting Lab

A user tells you that he recently installed some new software that added an icon to the Quick Launch area of his taskbar. However, the Quick Launch bar is not big enough to display the additional icon, and he has to press a button with two “right arrows” to access the additional icon. He wants to enlarge the Quick Launch bar, but cannot seem to do so by dragging its right edge. In fact, he says he cannot even see the right edge. What should you tell the customer?

It is likely that the customer’s taskbar is locked. You should have the customer right-click any open area of the taskbar and select Lock The Taskbar (a check mark next to the command indicates its current state). After the taskbar is unlocked, the user should be able to drag the right edge of the Quick Launch toolbar to resize it. After the customer has configured the taskbar, you should encourage him to lock the taskbar again so that he cannot make any accidental changes.