Monitor, manage, and troubleshoot access to files and folders
Answer end-user questions related to managing and troubleshooting access to files and folders
Monitor, manage, and troubleshoot NTFS file permissions
Manage and troubleshoot Simple File Sharing
Manage and troubleshoot file encryption
Manage and troubleshoot access to shared folders
Answer end-user questions related to managing and troubleshooting access to shared folders
Create shared folders
Configure access permission for shared folders on NTFS partitions
Troubleshoot and interpret Access Denied messages
Manage and troubleshoot access to and synchronization of offline files
Answer end-user questions related to configuring and synchronizing offline files
Configure and troubleshoot offline files
Configure and troubleshoot offline file synchronization
Files, folders, and printers are the most commonly accessed resources on a computer or on a network. As a desktop support technician (DST), you must understand how Microsoft Windows XP controls these resources. You must also understand how you can secure and share resources with multiple users on the same computer and with other users on a network. This chapter focuses on supporting file and folder access in Windows XP. You will learn more about supporting printers in Chapter 9, “Managing Local and Network Print Devices in Windows XP.” As a DST, you must understand the tools that Windows XP offers for managing files and folders and how to secure access to these resources.
Lesson 1: Managing Files and Folders
Lesson 2: Supporting NTFS Permissions
Lesson 3: Supporting Shared Folders
Lesson 4: Supporting Simple File Sharing
Lesson 5: Supporting Offline Files
Before you begin this chapter, you should experience working in a Windows operating system and have a basic familiarity with the Windows XP interface. You should also have a computer running Windows XP on which you can experiment with changing various settings.