List of Tables

Chapter 1: Introduction to Desktop Support

Table 1-1: End Users Have Varying Skill Levels

Table 1-2: An Overview of the Corporate Tier Structure

Table 1-3: Overview of the Telephone Call Center Tier Structure

Table 1-4: Selecting the Right Newsgroup

Chapter 2: Installing Windows XP

Table 2-1: Supported File Systems

Table 2-2: Windows XP Upgrade Paths

Table 2-3: Common Windows XP Installation Errors

Table 2-4: Common Command-Line Parameters for Windows Updates

Table 2-5: Summary of Advanced Boot Options

Table 2-6: Recovery Console Command Descriptions

Chapter 3: Supporting Local Users and Groups

Table 3-1: Auditable Events

Table 3-2: Potential Events to Audit and Reasons to Audit Them

Chapter 4: Supporting the Windows Desktop

Table 4-1: Advanced Taskbar Problems and Solutions

Chapter 5: Supporting Windows XP File and Folder Access

Table 5-1: Common File Type Associations

Table 5-2: Common Folder View Issues and Their Solutions

Table 5-3: Basic NTFS Folder Permissions

Table 5-4: Basic NTFS File Permissions

Table 5-5: Default Permissions at the Root of an NTFS Volume

Table 5-6: Permission Relationships

Table 5-7: Calculating Effective Permissions, Allow Permissions Only

Table 5-6: Calculating Effective Permissions When Deny Permissions Are Assigned

Table 5-9: Controlling Inheritance from the Parent Folder

Table 5-10: Shared Folder Permissions

Table Figure 5-11: Calculating Effective Permissions for Shared Folders on NTFS Partitions

Table 5-12: Troubleshooting Simple File Sharing

Chapter 6: Installing and Managing Hardware

Table 6-1: Tools Available Through System Information

Chapter 10: Supporting Network Connectivity

Table 10-1: IP Address Summary

Table 10-2: Invalid IP Addresses

Table 10-3: Dotted Decimal Versus CIDR Subnet Mask Notation

Table 10-4: Subnet Information for Network 172.16.0.0 with Subnet Mask 255.255.255.0 (172.16.0.0/24)

Table 10-5: Resolving Common Internet Connectivity Calls

Table 10-6: Resolving Common Internet Connectivity Calls

Table 10-7: ICMP Options

Chapter 12: Monitoring System Performance in Windows XP

Table 12-1: Windows XP Visual Effects

Table 12-2: Important Memory-Related Counters

Table 12-3: Important Processor-Related Counters

Table 12-4: Important Disk-Related Counters