Objective 4.1: Configure the User Environment | MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

As a DST, you will be asked many questions from users regarding configuration of their desktops because this is where they spend most of their time. The taskbar and the Start menu are the interfaces to the Windows XP operating system. You should know how to customize settings so that your users are comfortable with finding and executing programs. You should also be able to configure settings for users who might have hearing or visual impairments and might require special accommodations to be configured, such as larger fonts, voice-activated menus, and visual warnings. The accessibility options available in Windows XP enable you to do just that.

To answer the questions in this objective, you should also know how to configure a computer to support multiple logon accounts with Fast User Switching so that users can change from one account to another without logging off. You should also know how to configure the taskbar and Start menus, configure and troubleshoot accessibility options, and troubleshoot problems that users might have with a mouse or other pointing device.

Objective 4.1 Questions

You are a DST for a large nonprofit food bank that has more than 30 employees. Two of the employees are hearing impaired and want you to configure their Windows XP Home Edition workstations to generate a visual warning when the system generates a sound. Which three visual warning options are available? (Choose three.)
1. Flash the caption bar.
2. Flash the Start menu.
3. Flash the active window.
4. Flash the entire desktop.
How do you display the Quick Launch menu of the taskbar? (Choose all that apply.)
1. Right-click a clear area on the taskbar, select Properties, and then select the Show Quick Launch check box in the Taskbar And Start Menu Properties dialog box.
2. Right-click a clear area on the taskbar, select Toolbars from the shortcut menu, and then select Quick Launch from the secondary shortcut menu.
3. Right-click the Start button, and select Quick Launch from the Programs menu.
4. Right-click the desktop, select Properties, and from the Settings tab, select Quick Launch.
You are a DST for a large company that has implemented a Microsoft Windows Server 2003 domain. All of the Windows XP Professional computers have been configured to join a domain. One of the users calls and complains that he can no longer use the Switch User feature when he logs off. What should you tell him?
1. You should tell the user that the Fast User Switching was probably removed and that you will add the feature to his workstation.
2. You should tell the user that the computer will have to be reconfigured to use Fast User Switching.
3. You should tell the user that he will have to be assigned both a local account and a domain account if he wants to use Fast User Switching.
4. You should tell the user that Fast User Switching is available only in workgroups, not in a domain environment.
You are a DST for a small garden supply store, and one of your users running Windows XP Professional calls your office. She says that several programs need to be run every morning and that she has difficulty finding the icons on her desktop. Several other employees use her computer, and it is cluttered with shortcuts and programs. She wants you to add the two programs that she frequently runs to the Quick Launch area of the taskbar. You are now sitting in front of her workstation. What is the quickest way to accomplish this task?
1. Right-click each of the program icons, and select Create Shortcut from the shortcut menu.
2. Right-click and drag the program icon on the desktop to the Quick Launch area of the taskbar, and then select Copy Here from the shortcut menu.
3. Use the Add Or Remove Programs utility, and select Quick Launch as the program destination.
4. Use the Add Or Remove Programs utility, and select Taskbar Properties.
In Windows XP Professional, the taskbar is divided into three distinct areas. What are they? (Choose three.)
1. Programs area
2. Taskbar area
3. Quick Launch area
4. Notification area
You are the DST for a small nonprofit school for the blind and are supporting more than 30 users. The company has just upgraded all of its Windows 98 computers to Windows XP Professional, and the owner of the school wants you to configure two Windows XP Professional computers that will be used by blind employees. What are some of the features that you might want to configure on the computers? (Choose all that apply.)
1. SoundSentry
2. ShowSounds
3. Narrator
4. ToggleKeys
You are the DST for a small movie supply company and support seven users. All the users are using Windows XP Professional computers. One of the users is having difficulty using the mouse and wants to know whether there is a way to control pointer movement by using the keyboard. You tell the user that she can enable MouseKeys by simultaneously pressing which keys?
1. CTRL, ALT, DEL
2. CTRL, ALT, NUM LOCK
3. CTRL, ALT, ESC
4. CTRL, left SHIFT, NUM LOCK
You are a DST for a motorcycle company. One of the mechanical engineers asks you whether it is possible to move the taskbar on her Windows XP Home Edition computer to a different location on her desktop. What should you tell her?
1. Tell her to right-click a clear area on the taskbar, clear the check mark near the Lock The Taskbar option, and then click and drag the taskbar to the location she chooses.
2. Tell her to right-click a clear area on the taskbar and select the Move Taskbar menu.
3. Tell her that Windows XP Home Edition does not support moving the system taskbar.
4. Tell the user that a Registry modification needs to be made by the administrator.

Objective 4.1 Answers

Correct Answers: A, C, and D
1. Correct: You can flash the caption bar, the active window, or the entire desktop as a visual warning when the system makes a sound.
2. Incorrect: You cannot choose to have the Start menu flash when the system generates a sound. The only options available are to flash the caption bar, the active window, or the entire desktop as a visual warning
3. Correct: You can flash the caption bar, the active window, or the entire desktop as a visual warning when the system makes a sound.
4. Correct: You can flash the caption bar, the active window, or the entire desktop as a visual warning when the system makes a sound.
Correct Answers: A, B
1. Correct: The Taskbar And Start Menu Properties dialog box enables you to do the following: lock the taskbar, hide the taskbar, keep the taskbar on top of other windows, group similar taskbar options, and show the Quick Launch menu. You can also show the clock and hide inactive icons that are cluttering the taskbar from this dialog box.
2. Correct: By right-clicking the taskbar, you can select Toolbars to activate a second shortcut menu. From here, you can select Quick Launch as one of the menu options.
3. Incorrect: There is no such option. To display the Quick Launch menu, either you can right-click a clear area on the taskbar, select Toolbars from the shortcut menu, and then select Quick Launch from the secondary shortcut menu or you can right-click a clear area on the taskbar, select Properties, and then select the Show Quick Launch check box in the Taskbar And Start Menu Properties dialog box.
4. Incorrect: Right-clicking the desktop, selecting Properties, and selecting the Settings tab enables you to configure screen resolution and the color quality of your display. To display the Quick Launch menu, either you can right-click a clear area on the taskbar, select Toolbars from the shortcut menu, and then select Quick Launch from the secondary shortcut menu or you can right-click a clear area on the taskbar, select Properties, and then select the Show Quick Launch check box in the Taskbar And Start Menu Properties dialog box.
Correct Answers: D
1. Incorrect: Fast User Switching allows users to switch from one logon account to another without either user having to log out. It is available only in workgroups, not in a domain environment.
2. Incorrect: Fast User Switching allows users to change from one logon account to another without either user having to log out. It is available only in workgroups, not in a domain environment.
3. Incorrect: Fast User Switching is available only in workgroups, not in a domain environment.
4. Correct: Fast User Switching allows multiple users to log on to a workstation simultaneously and for the users to change back and forth without losing any information or having to log out. This is implemented through the Windows XP Welcome screen, which is not available in a domain environment.
Correct Answers: B
1. Incorrect: Creating a shortcut in this case would only create more icons on her already cluttered desktop. You should right-click and drag the program icon to the Quick Launch area of the taskbar, which is located directly to the right of the Start menu, and then select Copy Here from the shortcut menu.
2. Correct: If the program you want to place on the Quick Launch area is not on the desktop, locate the program using Microsoft Windows Explorer, the Start menu, or the All Programs list, and right-click and drag the icon into the Quick Launch area. You can select Copy Here, Move Here, or Create Shortcut Here from the shortcut menu that is displayed.
3. Incorrect: There is no such option. Add Or Remove Programs is the utility that you use to install programs on or remove programs from your computer; it is not used to place programs or shortcuts in the Quick Launch area of the taskbar. To copy a program into the Quick Launch area, you should right-click and drag the program icon on the desktop to the Quick Launch area of the taskbar and then select Copy Here from the shortcut menu.
4. Incorrect: There is no such option. Add Or Remove Programs is the utility you use to install programs or remove programs from your computer; it is not used to place programs or shortcuts on the Quick Launch area of the taskbar. To copy a program into the Quick Launch area, you should right-click and drag the program icon on the desktop to the Quick Launch area of the taskbar and then select Copy Here from the shortcut menu.
Correct Answers: B, C, and D
1. Incorrect: There is no area called the Programs area. The three areas of the taskbar are taskbar, Quick Launch, and notification area.
2. Correct: The taskbar area is where buttons are displayed indicating the applications or documents that can be opened.
3. Correct: The Quick Launch area is where frequently used programs are listed.
4. Correct: The notification area is where the clock and icons that represent the status of certain events are located, such as an icon indicating a wireless connection to an access point (AP) or an icon indicating that your desktop firewall software is active or inactive.
Correct Answers: C, D
1. Incorrect: SoundSentry causes Windows to generate a visual warning when the system makes a sound. You would typically configure this feature on a workstation for a hearing-impaired user.
2. Incorrect: Like SoundSentry, this feature is typically configured on a workstation for a hearing-impaired user because ShowSounds causes Windows to display an icon or a text note to indicate a sound made by the system.
3. Correct: The Narrator program reads text aloud from the screen and is typically configured on computers for visually impaired users.
4. Correct: The ToggleKeys feature causes Windows to play a sound when a user presses the CAPS LOCK, NUM LOCK, or SCROLL LOCK key and is typically configured on computers for visually impaired users.
Correct Answers: D
1. Incorrect: Pressing the CTRL, ALT, and DEL keys simultaneously on a Windows XP Professional computer displays the Windows Task Manager dialog box. To activate MouseKeys, simultaneously press the ALT, left SHIFT, and NUM LOCK keys.
2. Incorrect: The keyboard shortcut to activate MouseKeys is CTRL, left SHIFT, NUM LOCK.
3. Incorrect: The keyboard shortcut to activate MouseKeys is CTRL, left SHIFT, NUM LOCK.
4. Correct: The keyboard shortcut to activate MouseKeys is CTRL, left SHIFT, NUM LOCK.
Correct Answers: A
1. Correct: By default, the taskbar is locked to prevent users from accidentally moving it. You must first unlock it before you can reposition it in a different location.
2. Incorrect: By default, the taskbar is locked to prevent users from accidentally moving it. You must first unlock it, and then you can click and drag the taskbar to the location you choose.
3. Incorrect: By default, the taskbar is locked to prevent users from accidentally moving it. You must first unlock the taskbar, and then you can click and drag the taskbar to the location you choose.
4. Incorrect: Moving the taskbar is as easy as clicking a mouse button. By default, the taskbar is locked to prevent users from accidentally moving it. You must first unlock the taskbar, and then you can click and drag it to the location that you choose.