Questions and Answers

Lesson 1 Review

1. Match the type of cookie on the left with its description on the right.

   1. e. 2. c. 3. a. 4. b. 5. d.

Lesson 2 Review

1. A company has placed a computer in a break room so that users can access the computer during their lunch and coffee breaks. How should the computer be configured? (Choose all that apply.)

   1. Disable AutoComplete.

   2. Clear forms and clear passwords from the AutoComplete Settings dialog box.

   3. Disable Personalized Favorites.

   4. Set Privacy settings to block all cookies.

   5. Configure a custom level for the Internet zone to disable the installation of desktop icons.

   a, b, and e are correct. Disabling AutoComplete and clearing AutoComplete settings protect users from others obtaining their user names and passwords. Disabling the installation of desktop icons keeps the desktop clean. c is incorrect because the way in which the Favorites list appears is not a security issue; d is incorrect because blocking all cookies will make many websites nonfunctional.

2. One of your users has recently upgraded his computer from Windows 98 to Windows XP Professional. The computer is connected to the Internet using a cable modem. The upgrade went fine, but he noticed that the Web pages that he sees in Internet Explorer do not always seem to be up to date. What do you suspect is the problem?

   1. The Temporary Internet Files folder is full.

   2. The Temporary Internet Files settings are not configured to check for newer versions of stored pages.

   3. Internet Explorer is configured to use a dial-up connection instead of a LAN connection.

   4. The network adapter or cable modem is malfunctioning.

   b is the correct answer. On the General tab of the Internet Options dialog box, click Settings. On the Settings dialog box that opens, configure Internet Explorer to check for newer versions of pages more often. a is not correct because a full Temporary Internet Files folder would not cause this problem. c is not correct because using a dial-up connection would not cause the described problem. Instead, it would prevent Internet Explorer from accessing the Internet at all. d is not correct because a malfunctioning network adapter or cable modem would not cause the described problem. Instead, it would prevent Internet Explorer from accessing the Internet at all.

Case Scenario Exercises: Scenario 11.1

A customer calls and tells you that she recently got a new broadband DSL connection to the Internet. When the service person came to hook it up, everything was working fine, but whenever the customer opens Internet Explorer, Windows attempts to dial into her old ISP using her standard modem. The customer does not want to disable the standard modem or remove her dial-up network connection because she is not certain how reliable her new DSL connection will be. She does want Internet Explorer to automatically use her new DSL connection when she accesses the Internet. What should you tell this customer to do?

The customer’s best option is to set up Internet Explorer so that it uses the dial-up connection only when the DSL connection is not available, making the dial-up connection an automatic backup connection. On the Connections tab of the Internet Options dialog box, select the modem connection and then select the Dial Whenever a Network Connection Is Not Present option. Tell the customer that when her cable modem connection is not functioning, Internet Explorer will automatically start her modem connection to her old ISP.

Case Scenario Exercises: Scenario 11.2

A user reports that each time she accesses a particular website, she is inundated with content she does not want to see. She thinks that this might have to do with ActiveX, Java applets, or scripts running on the site. She reports that the site takes a long time to load, too. She wants to visit this site and only read the data; she has no interest in the other items on the site. You need to make this site available without making any changes to the default settings for the Internet zone. What should you do?

c is the correct answer. Adding sites to the Restricted Sites zone disables features such as ActiveX controls and Java. a and b are incorrect because these zones do not restrict websites; they do just the opposite.

Troubleshooting Lab

You are working for a company that provides computer support for several small businesses. You get a call from a user who complains that when she tries to send an e-mail message from within Internet Explorer, it creates a new message using Outlook Express. However, she uses Outlook as her e-mail software. She wants you to configure Internet Explorer so that she can create a message by using Outlook. After talking with her for a few more minutes, you also find that she wants the following programs to be configured to work within Internet Explorer:

How would you configure these programs within Internet Explorer?

You should configure these programs on the Programs tab of the Internet Options dialog box, shown in Figure 11-12.

Figure 11-12: Use the Programs tab of the Internet Options dialog box to configure the programs that Internet Explorer uses.