Operational Management Capabilities Model
The sections in this chapter have identified several areas of opportunity and focus to define and prepare an N1 Grid solution. Sun's technologies for automating the virtualization and provisioning of applications (or other
The OMCM defines key process areas that provide a measure of the people, processes, and tools that give an organization the ability to deliver IT services to an agreed-upon service level in a predictable fashion with acceptable risk and cost. Analyzing the people, processes, and tools in an organization associated with each OMCM level can help an organization prioritize its improvement efforts. FIGURE 4-4 repeats the reminder that the N1 Grid solution is built on the insight that people and processes account for the vast majority of data center costs and causes of downtime (FIGURE 4-4).
Figure 4-4. Typical Causes of Costs and Downtime
The N1 Grid architecture helps customers move their IT operations to higher levels of functionality and operational maturity. The OMCM describes a hierarchy of management decision-making activity that provides an indicator of the maturity and added value of various types of IT organizations. This model (as shown in TABLE 4-9) is based on the thesis that the more value an IT organization adds to its host organization, the more likely it is that IT management spends its time on resolving higher-level issues. At the
Table 4-9. Improving Operational Maturity Levels
Table 4-8. Overview of Operations Management Capability Model
The point here is that by automating the work of infrastructure management and by providing tools for the high-level allocation and control of resources, the N1 Grid architecture provides a ladder for IT organizations to achieve higher levels of organizational effectiveness.
There is a paradox at work here, however. Organizations at the higher levels of maturity are the organizations that most likely recognize the value of the N1 Grid and adopt the technology and principles early on. To a great degree, their mind set and underlying infrastructures tend towards being ready for the N1 Grid architecture. Organizations at the lower levels of maturity are the organizations that need the N1 Grid architecture the most, but they are less likely to see the value of the N1 Grid architecture because their
Nonetheless, the N1 Grid architecture offers capabilities and benefits to operations at all stages of organizational maturity. TABLE 4-9 outlines some examples of how the N1 Grid architecture can be used to improve maturity level of IT operations or, at least, the types of activities that a customer at a particular level should consider first.