Index_S

S

SameTime, 33

Sarbanes-Oxley Act (SOA) of 2002, 100, 139–140

screen sharing feature, 42

Securities and Exchange Commission (SEC)

cases of, 110–111

IM retention regulations, 4, 9, 99, 101, 133–137

securities industry, 133–140

e-mail regulation, 139–140

instant messaging (IM) regulation, 4, 9, 99, 101, 133–140

security risks, 12–17, 43, 44, 59

senior executives

in employee training programs, 124–129

on e-risk management, compli-

ance, and litigation response team, 38

as front line of defense, 121

personal responsibility for data, 139–140

training, 119–122

sensitive customer information, 57, 58, 102–103, 139

server-based gateway technology, 20, 34–35, 82, 87, 100, 126, 135–136, 180

sexual content, 48, 63–64, 71, 73, 79

sexual discrimination, 86, 124, 177–179

sexual harassment, 50–51, 80, 84, 85–87, 121, 124, 177–179

SG Cowen Securities, 106

shorthand, 87–89

smileys, 89

smoking gun instant messages, 15

Social Security numbers, 103

software, compatibility problems, 14, 43

spam, 31

spim, 31, 127

spoliation, 52–53, 94, 97, 98, 109–112

standardization of IM, 32–33

state insurance regulators, 141–142

State Street Research Investment Services, Inc., 106

Stifel Nicolas, 9

student privacy, 142

subcontractors, 11, 42

subpoenas, 15, 16, 48–49, 52, 94

Sun One IM software, 42, 181

supervisors, see senior executives

SurfControl, 12, 51–52

survey of IM use, 20–26

preliminary memo, 21–22

questionnaire, 22–26, 120–121, 122, 125

Symantec, 13