racial slurs, 85
Radicati Group, 32
records manager, on e-risk management, compliance, and litigation response team, 38–39
regulation
of e-mail, 136, 138–140
of health care providers, 143–144
of IM and e-mail record retention, 49
in other industries, 141–144
of patient privacy, 143–144
in the securities industry, 4, 9, 99, 101, 110–111, 133–140
of student privacy, 142
renegade employees, 9, 19, 29–30, 33, 44, 95
Renew Data, 47
respect, 122
responsive conversations, 42–43
retention and deletion strategy, 93–114
for business records, 48–49, 93–95
challenges of, 14, 43–44
components of, 94–96
confidence in ability to manage, 101–102
dead records management, 102–103
deletion strategy, 102–103, 113–114
effectiveness of, 101–102
electronic records lifecycle management, 102–103
e-mail backup in, 105–106
factors driving, 100
failure of, 56, 61–62, 102–103, 105–106
importance of written, 96, 99
for instant messaging, 14
records retention, 15, 105–106, 111, 138–140
regulation of, 4, 9, 49, 99, 100
retention period, 101
in the securities industry, 4, 9, 99, 101, 133–140
risky online behavior
messages as legal evidence, 15, 16, 51–53, 80, 81–82, 83–87, 96–97
questionnaires concerning, 22– 26, 120–121, 122, 125
rogue employees and, 9, 19, 29– 30, 33, 44
rogue employees, 9, 19, 29–30, 33, 44, 95
Rowe Entertainment, Inc. v. The William Morris Agency, Inc., 112–113
rumors, 60–61, 64, 85