Index_C

C

cell phones, instant messaging and, 11, 42

chat room feature, 42

Chevron Corporation, 84

chief information officer, on e-risk management, compliance, and litigation response team, 39

child sexual abuse, 48

Clearswift Corporation, 15, 81, 135–136, 181

Cohasset Associates, Inc., 49, 101

colleagues, personal IM chat with, 74

compliance officer, on e-risk management, compliance, and litigation response team, 38

Computer Associates, 105–106

conferencing feature, 42

confidentiality, 55–62, 126

identity theft and, 102–103

IM as property of employer, 49– 50, 56–58, 63–64, 102–103

of IM survey, 22

of medical records information, 143–144

personal IM chat and, 74

sample confidentiality statement, 62

sample record ownership statement, 57–58

of student information, 142

theft of information and, 43, 56–58

tips for protecting, 58–62

confidentiality breaches, 16

consistency, 122

content guidelines, 79–90

acronym use, 87–89

conversational language, 87, 107

embarrassing messages, 83–85

hidden readers and, 83

importance of, 82–83

messages as potential evidence, 15, 16, 51–53, 80, 81–82, 83– 87, 96–97

monitoring IM content, 80–81

rules for employees, 82–83

sample content statement, 86– 87, 90

smiley use, 89

conversational language, 87, 107

copyright, 55, 61, 79, 126

cost savings, 11, 42

Credit Suisse First Boston (CSFB), 110–111

customer service, 11, 41, 72

cyberthieves, 35, 55