Unique Aspects of Managing Project Quality

While project quality management is tightly integrated with all aspects of managing a project, there are a few aspects that are unique to this endeavor (after all, there must be some reason we have a separate chapter on it). The unique elements of managing project quality include

• Focus on quality-based requirements Ensure that all of the quality and compliance standards that the project is accountable for are identified, both from the customer and other governing stakeholders.
• Focus on value-added requirements Work to understand the requirements, often unspoken if not probed, that go beyond the base functional requirements and that will have the greatest impact on the customer satisfaction level of the final solution.
• Focus on product and process Quality management addresses both product (goods and services) quality and process quality, especially the project management process.
• Focus on verification Determine the game plan for ensuring that all of the requirements will be met to the satisfaction of the relevant stakeholders. How will you validate the work of the project is on target? How will you prove the work is complete and correct?