backup practices, 105–106
Blue Coat Systems, 79
broadcast feature, 42
buddy (contact) list, 82, 127
business records, 93–95
defined, 94–95
educating employees about electronic, 95–96
instant messages as, 95–96
retention and deletion strategies for, 48–49, 93–95
subpoenas of, 15, 16, 48–49, 52, 94
value of, 95