abusive language, 79
acronyms, 87–89
Akonix Systems, 20, 34, 135–136, 180
Alaska Airlines, 41
American Family Insurance, 63–64
American Home Products Corporation, 51
American Management Association, 15, 81, 93
Andersen Consulting, 96–97
antivirus software, 33
AOL Instant Messenger, 8–9, 12, 14, 17, 28, 31, 33, 34–35, 43, 180
Association of Information and Image Management (AIIM), 101–102
Association of Records Managers and Administrators (ARMA), 101–102
attorney-client privilege, 53, 58–59
authenticity, 17