Chapter 9

1. ‘‘2001 AMA, US News, ePolicy Institute Survey: Electronic Policies and Practices,’’ conducted by the American Management Association, US News & World Report, and The ePolicy Institute. Survey findings available online at www.epolicyinstitute.com.

2. Andrew Garber, ‘‘L&I Cites ‘Excessive’ E-Mail Traffic of Fired Employees,’’ The Seattle Times (May 2, 2002), B2.

3. Keith Naughton, ‘‘CyberSlacking,’’ Newsweek (November 29, 1999), 63.