Table of Contents |
 | Instant Messaging Rules—A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication |
| Part One - What Every Employer Needs to Know About Workplace Instant Messaging |
 | Introduction | - | Why Instant Messaging Management? |
 | Chapter 1 | - | Instant Messaging Is Used by Someone in Nearly Every U.S. Company |
 | Chapter 2 | - | Uncovering Unauthorized Instant Messaging Use in Your Office |
 | Chapter 3 | - | What’s the Best Way to Manage Employees’ Instant Messaging Use? |
 | Chapter 4 | - | Establishing an E-Risk Management, Compliance, and Litigation Response Team |
 | Chapter 5 | - | Instant Messaging Pros and Cons |
| Part Two - Instant Messaging and the Law—Why Every Employer Must Establish Rules and Policies |
 | Chapter 6 | - | Instant Messaging Creates Business Challenges and Legal Headaches |
 | Chapter 7 | - | Instant Messaging Compounds Confidentiality Concerns |
 | Chapter 8 | - | Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder |
| Part Three - Establishing an Instant Messaging Policy |
 | Chapter 9 | - | Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan |
| Part Four - Content Guidelines for Clean and Compliant Instant Messaging |
 | Chapter 10 | - | What Constitutes Appropriate (and Inappropriate) Instant Messaging Content? |
| Part Five - Establishing an Instant Messaging Retention and Deletion Strategy |
 | Chapter 11 | - | Retaining Instant Messaging Business Records Is a Legal Necessity—and a Business Challenge |
 | Chapter 12 | - | How to Manage Instant Messaging Business Record Retention |
 | Chapter 13 | - | Instant Messaging Discovery: Locating Evidence—For or Against You |
 | Chapter 14 | - | Beware the Destruction of Instant Messaging Evidence |
| Part Six - Employee Education |
 | Chapter 15 | - | Training Is Essential to Instant Messaging Policy Compliance |
 | Chapter 16 | - | Employee Compliance Is Key to Successful Instant Messaging Policy |
| Part Seven - Regulatory Realities |
 | Chapter 17 | - | Instant Messaging Is Big on Wall Street |
 | Chapter 18 | - | Regulated Firms Playing Catch-Up with E-Mail Retention |
 | Chapter 19 | - | Instant Messaging Regulations Extend to Main Street, Too |
| Part Eight - Appendices |
 | Appendix A | - | Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court |
 | Appendix B | - | Instant Messaging and E-Mail Policy Dos and Don’ts |
 | Appendix C | - | Instant Messaging and E-Mail Code of Conduct |
 | Appendix D | - | Sample Instant Messaging and E-Mail Policies |
 | Appendix E | - | Sample Computer Network, Instant Messaging, and E-Mail Policy |
 | Appendix F | - | Sample Sexual Harassment and Discrimination Policy |
 | Appendix G | - | Instant Messaging Vendors |
 | Appendix H | - | Glossary of Instant Messaging, E-Mail, Legal, Regulatory, and Technical Terms |
 | Appendix I | - | Recommended Reading |
 | Notes: |
 | Index |
 | List of Sidebars |