Table of Contents

Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication
by Nancy Flynn	ISBN:0814472532
AMACOM 2004
This book addresses the potentially costly legal, regulatory, productivity, security, training, and management challenges that Instant Messaging brings to the workplace, and offers a best practices toolkit for workplace IM usage.

Table of Contents
	Instant Messaging Rules—A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication
	Part One - What Every Employer Needs to Know About Workplace Instant Messaging
	Introduction	-	Why Instant Messaging Management?
	Chapter 1	-	Instant Messaging Is Used by Someone in Nearly Every U.S. Company
	Chapter 2	-	Uncovering Unauthorized Instant Messaging Use in Your Office
	Chapter 3	-	What’s the Best Way to Manage Employees’ Instant Messaging Use?
	Chapter 4	-	Establishing an E-Risk Management, Compliance, and Litigation Response Team
	Chapter 5	-	Instant Messaging Pros and Cons
	Part Two - Instant Messaging and the Law—Why Every Employer Must Establish Rules and Policies
	Chapter 6	-	Instant Messaging Creates Business Challenges and Legal Headaches
	Chapter 7	-	Instant Messaging Compounds Confidentiality Concerns
	Chapter 8	-	Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder
	Part Three - Establishing an Instant Messaging Policy
	Chapter 9	-	Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan
	Part Four - Content Guidelines for Clean and Compliant Instant Messaging
	Chapter 10	-	What Constitutes Appropriate (and Inappropriate) Instant Messaging Content?
	Part Five - Establishing an Instant Messaging Retention and Deletion Strategy
	Chapter 11	-	Retaining Instant Messaging Business Records Is a Legal Necessity—and a Business Challenge
	Chapter 12	-	How to Manage Instant Messaging Business Record Retention
	Chapter 13	-	Instant Messaging Discovery: Locating Evidence—For or Against You
	Chapter 14	-	Beware the Destruction of Instant Messaging Evidence
	Part Six - Employee Education
	Chapter 15	-	Training Is Essential to Instant Messaging Policy Compliance
	Chapter 16	-	Employee Compliance Is Key to Successful Instant Messaging Policy
	Part Seven - Regulatory Realities
	Chapter 17	-	Instant Messaging Is Big on Wall Street
	Chapter 18	-	Regulated Firms Playing Catch-Up with E-Mail Retention
	Chapter 19	-	Instant Messaging Regulations Extend to Main Street, Too
	Part Eight - Appendices
	Appendix A	-	Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court
	Appendix B	-	Instant Messaging and E-Mail Policy Dos and Don’ts
	Appendix C	-	Instant Messaging and E-Mail Code of Conduct
	Appendix D	-	Sample Instant Messaging and E-Mail Policies
	Appendix E	-	Sample Computer Network, Instant Messaging, and E-Mail Policy
	Appendix F	-	Sample Sexual Harassment and Discrimination Policy
	Appendix G	-	Instant Messaging Vendors
	Appendix H	-	Glossary of Instant Messaging, E-Mail, Legal, Regulatory, and Technical Terms
	Appendix I	-	Recommended Reading
	Notes:
	Index
	List of Sidebars