The more broadly you think about what
Perception is what counts; stakeholders may perceive that they will be negatively affected by a project even when that is not the case. And when considering what may be important to people, put yourself in their position and do not trivialize their concerns. (It’s often said that we think people are “overreacting” whenever they
You do not always have to influence people directly. The decision between a direct or indirect approach will depend on such elements as your position in the organization, the timing, your history with the person you’re trying to influence, and other alternatives you may have.
If it seems too daunting to do this for all your key stakeholders, start with one person and see what happens.
It’s not always easy to identify all of the stakeholders for a Six Sigma project. We once worked with a project team that identified the consolidation of all monthly reporting into a single report as an improvement. The team quickly identified the more obvious stakeholders: MIS, the administrative assistants who provided the raw data, the recipients of the report. However, as the team worked through the
Checklist: Potential Project Stakeholders
The team also found that each of the departments had its own format for reports. The team
Early on, the team had identified the CFO, the team sponsor, as a strong supporter of the project. However, as the project progressed, it became apparent that there were serious problems with how the
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