Reality Check

To be effective, the Six Sigma project teams must establish clear and agreed-upon goals, roles, and procedures.

What to Do:

The Goals, Roles, and Procedures Pyramid (page 22) tells you that to establish an effective team, you should start at the top and work your way down:

1. First, make sure everyone understands and agrees on what goal the team is trying to achieve. You already started working on this in your first team meeting, when you discussed the project charter.

2. Next, make sure that everyone on the team has a role to play in achieving the goal. You made progress in the first team meeting when team members discussed how they could contribute to the project.

3. Last, establish the procedures that will help the team do its work. Some of these may have come up in your first meeting, but you need to formalize them now.

Refer to the guidelines in Tools 4-1 to 4-4 (pages 23-26) for more detail.

Goals, Roles, and Procedures Pyramid

Guidelines: Establishing Project Team Goals

Tool 4-1.

Guidelines: Establishing Project Team Roles

Tool 4-2.

Guidelines: Establishing Project Team Procedures

Tool 4-3.

Guidelines: Establishing Project Team Interpersonal Relationships

Tool 4-4.