Index_S

S

Sainsbury's Supermarkets 4, 22, 219

Business Transformation Programme 243, 249, 250-51

case study 222, 242-51

collaborative product development (CPD) system 248-49

Connect system 245, 250

customer data warehouse 244, 247

customer service 244-47

customer value management (CVM) 244

EPOS (electronic point of sale) 246

Marketmax system 247, 248

and Nectar 244

payroll system 250

Retek Merchandising systems 248

Shelf Availability Monitor (SAM) 249

supply chain process 249

TempoSoft system 247

Sassienie, Jane 58, 60

scepticism 57

SchlumbergerSema see Atos Origin

scoping document 19

Scott, Miles 161

selection criteria for hiring consultants 7-10

shared investment 158-59

Shelf Availability Monitor (SAM) 249

Shenton, Nigel 221, 239

skills transfer 13, 20-21, 77, 114, 131, 178

small- and medium-sized enterprises (SMEs) 3, 33, 35, 210, 215, 216

social security payment methods 70

Social Services 130-31, 135

specialist experience 20

specialist know-how 8, 81-82, 113-14

speed 51, 177-78

sponsorship 13

staff benefits

packages 99

transfer 85-93

staff development 99

staff turnover 94-95, 101

stakeholders 10

statement of partnership outcome requirement (SPOR) 237-38

Stevens, John 63, 67

strategy consulting 9, 17, 155-74

Stupples, David 139

subscription services 120

Sun Microsystems 3, 15, 112, 113, 114, 115

case study 146-54

‘escalation ping-pong' 149

Sun Global Resolution SM (SGR) troubleshooting process 147, 151, 152, 153, 154

trigger concept 151

Sykes, Andy 207

synergy 66

systemic consulting technique 56

Systems Dynamics Modelling 64-66

systems engineering 141

at GCHQ 142