Index_T


T

T-shaped organization 28-9

Tax Credits programme 72

TEAMmethod™ 260

technology 22, 79, 175-218, 255-56

telecommunications sector see BT

Tesco 15, 48, 49-50, 51

case study 53-60

customer service 53-54

‘firelighters' 58

‘living the brand' concept 53

Living Service Programme 47, 54-60

Theory of Constraints 113, 128-29, 131-33, 135

‘drum-buffer-rope' application 129-30

Thorne, Tim 33, 36, 37, 39, 119, 122, 123, 125

time management 19

‘train-the-trainer' concept 148

Transfer of Undertakings (Protection of Employment) legislation (TUPE) 87, 88

Transport for London 3, 47, 50, 179, 180

bus safety, case study 61-69

congestion charging, case study 191-99

Transport Policing and Enforcement Directorate (TPED) 63-64, 68

Trilogy 15, 49-50, 51

and Tesco, case study 53-60

trust 12, 13, 22, 157-58

Turner, Derek 3, 180, 199

twin-track approach to change 290

Tyson, Phil 285




Management Consulting in Practice. Award-Winning International Case Studies
Management consulting in practice; award-winning international case studies.
ISBN: B001K2F3T0
EAN: N/A
Year: 2003
Pages: 69

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