BAE Systems 253, 256
case study 266-73
Enterprise Resource Planning (ERP) systems 267, 268-69
Exostar 266-67, 271, 272
LifeCycle management methodology 271-72
XMLadaptors 271
BBC Interactive 212
Beck, Graham 230
behavioural change 55
Belt, Jeff 240
Bender, Jeff 82, 91
Bennett, Anne 17
Bird, Mike 111, 114, 148, 150, 153
BP 79, 80, 85-93
Bradford Brown, K 55
Bradford Hospitals NHS Trust 15-16, 175-76, 177, 179
case study 200-09
procurement process 201-03
supply chain re-engineering programme 200-09
WANDER™ e-procurement 204-09
brand alignment 55
Brenneman, Greg 115
Brentnall, Peter 153
Brown, Brad 49
Brown, Rob 29, 30, 31
BT 1, 15, 21, 23, 24
BT Business, case study 33-40
BT Retail 112, 114
case study 117-26
click&buy system 118, 122-3, 124-25
micropayments 118, 121-24
budgets 10, 19, 27, 32, 88, 96, 127, 173, 202, 227, 229, 230, 231-232
Burz, Mike 268
buses, London 61-69
business processes 27
Business Security Forum 19
business strategy 155-74
development 156
implementation 156-57
inclusion and speed 156
buy-in 10, 12