29.6. ConclusionThroughout this chapter, I have focused on design solutions for the user behavior that I have observed with multiple participants in usability studies of many products. I have shown examples of those design concepts being turned into practical dialogs within Internet Explorer. The following recommendations canand shouldbe applied to any trust interaction on computers:
This last point deserves further emphasis, as it is the cornerstone of a successful trust user experience design. Usable and useful trusted software has to accommodate the emotional and social aspects of users' experience. It must allow them instant gratification, help them to fill in the rest of the picture, and gracefully submit when a user chooses a different path for reasons the computer will never understand. |