Section 29.7. About the Author

29.7. About the Author

Chris Nodder is a user experience specialist with Nielsen Norman Group. Before joining NN/g, Chris worked as a senior user researcher at Microsoft Corporation. During his seven years at Microsoft, Chris worked on products as diverse as videoconferencing, programming tools for web developers, home networking, online communities, and delivering Internet content over cell phones. In 2004, he was responsible for the user experience for XP Service Pack 2, a major upgrade to Windows XP. He has created personas, reality TV episodes, and even whole rooms ("usertoriums") as ways of getting developers to walk in their customers' shoes.