Appendix C - Using the CD-ROM | Internet Core Protocols: The Definitive Guide: Help for Network Administrators

This book includes a CD-ROM that contains various pieces of software, documentation, and other tools designed to help you get the most out of the content of this book. These tools are contained in various folders on the CD-ROM.

Contents of the CD-ROM

The CD-ROM contains several different software programs and support files. The main programs found on the CD-ROM are:

Shomiti Systems' demonstration software
The demonstration software provides an overview of the Shomiti Systems' product line, allows you to install the Surveyor Lite network monitoring and packet capture tool, and also provides product tutorials. For information on running the demonstration software, refer to Installing and Using the Demonstration Software later in this chapter.

Shomiti Systems' Surveyor Lite
Surveyor Lite can be used to view packets on a live network and examine the details of the various protocols described in this book. Surveyor Lite is limited to specific protocols and will only capture 100 packets at a time, but it can be used indefinitely. For information on running Surveyor Lite, refer to Installing and Using Surveyor Lite .

Shomiti Systems' Surveyor (15-day evaluation version)
Surveyor Time Lock is a full version of the Surveyor software, which expires after a trial period of fifteen days. It can do everything that Surveyor Lite can do and much more (it is not limited in protocol support or the number of captured packets). Additional add-on components provided with the fifteen-day evaluation version of Surveyor include expert analysis, packet generation, and remote monitoring tools. For information on running the evaluation version of

Surveyor, refer to Installing and Using the 15-Day Evaluation Version of Surveyor later in this chapter.

The root directory of the CD-ROM contains two executable programs:

SETUP.EXE
This program will install the Shomiti System's multimedia demonstration software and various support programs. Once this software has been installed, you can view information about Shomiti Systems' various product offerings, install the Surveyor Lite limited-use network monitoring and capture software, and access product tutorials.

SHOMITI.EXE
This is the main executable program for the multimedia demonstration software. This software can be installed using the SETUP.EXE program described above, or it can be run from the CD-ROM directly. Note that the SHOMITI.EXE program will perform properly only if all of the necessary support programs are already installed on the computer, and it may not function for all users in all cases; full installation of the demonstration software via the SETUP.EXE program is highly recommended.

The rest of the CD-ROM contains support files for the demonstration software, and reference material for the book itself. Some of these files will be installed automatically by the SETUP.EXE program described above, while some of them will not:

CAPTURES
Capture files for the various samples shown in this book, for use with Surveyor Lite and/or the fifteen-day evaluation copy of Surveyor. These capture samples can be loaded into Surveyor or Surveyor Lite directly from the CD-ROM.

DOCS
Product literature for Shomiti Systems' line of network-analysis products, in Adobe Acrobat format.

MOVIES
Animation files used by the demonstration software. These are support files and are not meant to be accessed directly.

READER
Apple's QuickTime player, for use by the demonstration software. This software can be installed directly or by using the main setup program (described later in Installing and Using the Demonstration Software ).

RFCS
All of the Requests for Comments (RFCs) that were available from the IETF at the time this book was published. These documents are viewable with most text editors.

SCMS
Lotus' ScreenCam player and various animation files, for use by the demonstration software. This software can be installed directly or by using the main setup program (described later in Installing and Using the Demonstration Software ).

SOFTWARE
This folder contains a subfolder called SURVEYOR, which contains the demonstration version of Shomiti Systems' Surveyor Lite software. The demonstration version is limited to 100 captures, but can be used as often as needed. This software can be installed directly (described in Installing and Using Surveyor Lite ) or by way of the demonstration software (described later in Installing and Using the Demonstration Software ).

TIMELOCKED_SURVEYOR
This folder contains various subfolders that comprise Shomiti Systems' regular Surveyor software. This software is limited to a fifteen-day evaluation period, although it does not have the usage limitations found with Surveyor Lite. Other components found in the subfolders under this directory are Shomiti Systems' Expert Analyzer add-on, Packet Blaster packet-generation add-on, and Remote Monitor add-on. This software can be installed only directly, and is not installed by the main setup program. For instructions on installing this software, refer to Installing and Using the 15-Day Evaluation Version of Surveyor later in this chapter.

XTRAS
Various files used by the demonstration software. These are support files and are not meant to be accessed directly.

Installing and Using the Software

Each of the different components available on the CD-ROM have different installation procedures, although the system requirements and support procedures are the same for all of them. Please refer to the appropriate section of this appendix for information on installing the desired software.

System Requirements.

The following system specifications are a minimum set of requirements for using the bundled software:

Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0/ SP 3 with Administrative privileges

Pentium 100 Mhz processor or higher

4x or higher CD-ROM drive

16MB RAM Windows 95

32MB RAM Windows NT 4.0

800 x 600 Video SVGA display (or higher)

16-bit color (or higher)

MPC-compatible sound card and speakers (only required for demonstration software)

16-bit or 32-bit NDIS driver for any 10/100 Ethernet or 4/16 Token Ring adapter card (only required for use with Surveyor or Surveyor Lite); ODI and/or Packet Driver drivers are not supported

Installing and Using the Demonstration Software

1. Insert the CD-ROM into your CD-ROM drive.

2. If autorun is enabled on this system and the CD-ROM drive, the installation program for the demonstration software will start automatically. If autorun is not enabled on this system or the CD-ROM drive, you can access the installation program by loading the SETUP.EXE program in the root directory of the CD-ROM.

3. The installation software will ask if you want to install version 3 of the Adobe Acrobat viewer. It is highly recommended that you accept this option, unless you know for certain that you have a later version of the Acrobat viewer already installed.

4. The installation software will install the files necessary for the demonstration program, and a shortcut will be placed in your Start menu for running the program.

5. After installation is completed, the multimedia demonstration software will be launched. At the end of the demonstration, you will have the option of installing other software components (such as Surveyor Lite). Click the button labelled Main to view the additional installation options.

Installing and Using Surveyor Lite

You can install Surveyor Lite in one of two ways:

After installing and viewing the demonstration software.

Run the SETUP.EXE program from the \SOFTWARE\SURVEYOR directory on the CD-ROM.

If you wish to install Surveyor Lite from within the demonstration software:

1. Locate the Launch Shomiti CD-ROM icon in the Start menu, and click it. Click the button labelled Main to skip to the main menu, and then click the text labelled Software and Documentation, which will give you the option of installing Surveyor Lite.

2. Insert the CD-ROM into your CD-ROM drive when prompted, if it isn't already.

3. If autorun is enabled on this system and the CD-ROM drive, the installation program for the demonstration software will start automatically. If you want to install only Surveyor Lite, cancel the installation of the demonstration software. If you want to install the demonstration software, refer back to Installing and Using the Demonstration Software . Otherwise, jump to step 4 in the list below.

If you wish to install Surveyor Lite without installing the demonstration software:

1. Insert the CD-ROM into your CD-ROM drive when prompted, if it isn't already.

2. If autorun is enabled on this system and the CD-ROM drive, the installation program for the demonstration software will start automatically. If you want to install only Surveyor Lite, cancel the installation of the demonstration software. If you want to install the demonstration software, refer back to Installing and Using the Demonstration Software. Otherwise, continue with the next step.

3. Locate the SETUP.EXE program within the \SOFTWARE\SHOMITI directory of the CD-ROM and double-click it to start the installation of Surveyor Lite.

4. Once the installation program has been launched, you will be prompted for registration details. Enter your name and company into the dialog box, and use the string 12345 for the product serial number.

5. Surveyor Lite will be installed into the directory of your choice, and a shortcut will be created in the Shomiti Systems folder within your Start menu. After installation is completed, Surveyor Lite can be started immediately.

6. The first time that Surveyor Lite is started, you will be given the option of specifying any hardware capture devices from Shomiti Systems that you may have on this computer. These devices provide better capturing and monitoring services than generic network adapters tend to allow (although most adapter cards work fine for casual monitoring and analysis). If you do not have any Shomiti capture cards installed on this system, click the OK button without selecting any additional devices or options.

For information on using Surveyor Lite to monitor or capture packets, refer to the online help provided with the program.

Installing and Using the 15-Day Evaluation Version of Surveyor

1. Insert the CD-ROM into your CD-ROM drive, if it isn't already.

2. If autorun is enabled on this system and the CD-ROM drive, the installation program for the demonstration software will start automatically. If you want to install only Surveyor, cancel the installation of the demonstration software.If you want to install the demonstration software, refer back to Installing and Using the Demonstration Software. Otherwise, continue with the next step.

3. Launch the SETUP.EXE program in the \TIMELOCKED_SURVEYOR\SURVEYOR directory of the CD-ROM and double-click it to start the installation of the fifteen-day evaluation version of Surveyor.

5. Surveyor will be installed into the directory of your choice, and a shortcut will be created in the Shomiti Systems folder within your Start menu. After installation is completed, Surveyor can be started immediately.

6. The first time that Surveyor is started, you will be given the option of specifying any hardware capture devices from Shomiti Systems that you may have on this computer. These devices provide better capturing and monitoring services than generic network adapters (although most adapter cards work fine for casual monitoring and analysis). If you do not have any Shomiti capture cards installed on this system, click the OK button without selecting any additional devices or options.

For information on using Surveyor Lite to monitor or capture packets, refer to the online help provided with the program.

In addition to the full-decodes and capture support offered by the evaluation version of Surveyor, you can also install any of the following components:

Expert
Provides detailed analysis of network events and conditions

Packet Blaster
Allows you to edit and generate custom packets, or to replay protocol events

Remote
Allows you to monitor capture devices on remote network segments (requires additional components from Shomiti Systems)

Each of these components can be installed by selecting the SETUP.EXE program found in the appropriate subdirectories under the \TIMELOCKED_SURVEYOR\

SURVEYOR folder on the CD-ROM. You must install the evaluation version of Surveyor prior to installing the add-on modules.

Getting Help with Shomiti Systems' Products

For assistance with Shomiti Systems' products, please contact Shomiti Systems directly:

Shomiti Systems
1800 Bering Drive
San Jose, CA 95121
Support: 1-408-437-4059
Support email: support@shomiti.com
Sales: 1-408-437-3940
U.S. Toll-Free Sales: 1-888-SHOMITI
Sales email: info@shomiti.com

Please note the following known issues:

Sound problems
Some multimedia and game programs install Intel's RSX 3-D Sound System on your computer. RSX is known to cause sound distortion and breakups with other multimedia packages. Microsoft and Intel recommend that you remove the RSX software by using the Uninstall utility in your Control Panel.

Color problems
First, try setting your display settings for the 800´600 resolution at 65,535 colors. This is required for proper viewing of the CD and running the Surveyor software. Setting the display for other color depths (such as 256 colors) may result in mismatched colors, while using a lower screen resolution will result in cropped images. If you cannot run your display at the 800´600 resolution, you will still be able to view most of the CD, although some screens will not be completely visible.

Problems accessing the tutorials
You may or may not be able to run the tutorials directly from the CD-ROM drive. It is highly recommended that you install the demonstration software (as described earlier in Installing and Using the Demonstration Software ). The tutorials were recorded using Lotus ScreenCam, and if you try to run more than one simultaneously, you may experience difficulties. On some very fast systems, the sound track may end slightly before the screen action, which will cause an error message. Just click OK to dismiss the error message. It will not effect anything.

Problems viewing the Acrobat PDF documents
If you have an older version of Adobe Acrobat on your system and you experience errors when launching any of the PDF documents, please install the version of Acrobat found in the DOCS folder of the CD-ROM.