Index_E

E

Eisner, Michael

and delaying response to e-mail, 191

on e-communication, 179181

e-mail, 168194

and accountability, 172173

active-reading skills for, 183186

appropriateness of, 182183

and bravado, 178179

"cc's" to, 188189

creating new etiquette for, 193194

delaying response to, 191

and disengagement, 170172

and electronic triangulation, 175176

face-to-face communication vs., 180181

irrevocability of, 179180

other communication with recipients of, 190191

potentially incendiary, 191192

practicing Golden Rule with, 186188

and respect for confidentiality, 188

rules of engagement for, 181191

stroking recipients of, 189190

and subterfuge, 173175

tag-team, 176178

triangulation trap with, 189

emotional element (of messages), 144145, 150, 184

Erle, Jeffrey, 12, 56

Ethicon, 35

etiquette, e-mail, 193194

evaluating (when listening), 142

expectations, 1213, 5256