Index_B

B

Barclays Capital 37, 50

Basel 72

Bates, Don 38, 43-4

Bates, Sheila 34, 63-4

Bauer, Bill 41-3

beach -master 110

Becoming an Employer of Choice (Joyce) 1

Belgium 64

Bell, David 140

Beloit College 65-6

benchmarking 144

benefits 98-9, 104

bonuses 141

Breaking Through Culture Shock (Marx) 89

Bristol-Myers Squibb Co 73

British Airways 74

BT Group 73

Business Improvement Solutions (BIS) 51

business strategy 133