Index_M

M

management focus, 29

manager(s): area, 11, 65;
functions of, 26;
general, 10

managing vs. leading, 26

mavens, 222

mediator role in conflict resolution, 180

meetings: agenda of, 119-120;
alternatives to, 122-123;
chairperson of, 120;
for change, 224;
communication in, 119-122;
complaints during, 116;
for conflict resolution, 182-183;
decision-making rules for, 121-122;
demands during, 116;
description of, 114, 116;
evaluation of, 122;
facilitator of, 120;
feedback regarding, 122;
frustrations associated with, 117;
ground rules for, 121-122;
interruptions during, 118;
lack of participation in, 116;
length of, 118;
members that dominate, 117;
practice for, 206;
problems associated with, 116-119;
purpose of, 119-120;
recorder of, 120;
roles and responsibilities of attendees, 120-121;
showing off during, 118-119;
team, 68;
as team concept, 119

members. See team members

mental models, 216

metrics: outcome- related , 241-242;
of performance, 237;
of productivity, 241-248;
self-reporting , 247;
team member satisfaction, 242, 247-248;
throughput-related, 242

Miller, George A., 223

motivation: description of, 193;
elements of, 193-194;
questions regarding, 275;
reinforcers of, 193;
requirements for, 193;
stress as, 225;
of team, 204-205;
of team members, 198-200;
tools for, 198-200

Myers-Briggs Type Indicator assessment: description of, 36;
Extraverted type, 36;
Feeling type, 43-45;
Introverted type, 37-40;
Intuitive type, 40-43;
Judging type, 46-48;
Perceiving type, 46-48;
Sensing type, 40-43;
Thinking type, 43-45;
types, 36-38