industries, 20, 100, 107, 119120
entertainment, 2526, 4647, 75
financial, 10, 19, 3941, 46, 59-61, 6768, 77, 95, 103105, 114
insurance, 4445, 60, 96, 104, 125
manufacturing, 38, 119, 120
publishing, 7172
restaurant, 94
retail, 3334, 4142, 45, 76, 88
shipping, 92, 111112
technology, 7, 85, 91, 106
telecom, 27, 33, 74, 114115
transportation, 6, 20, 92, 111-112
travel, 1011, 2324, 29, 3031, 35, 4647, 48, 49, 69, 93, 114, 124125
wireless, 33, 64, 74
industry analyst, 20, 54, 62
see also AMR Research Inc., Gartner Inc., Meta Group, Patricia Seybold Group, TDWI, Tower Group