Face It - Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work

Art Horn

American Management Association

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Library of Congress Cataloging-in-Publication Data

Horn, Art, 1954 “
Face it : recognizing and conquering the hidden fear that drives all conflict at work / Art Horn. p. cm. Includes bibliographical references and index. ISBN 0-8144-0835-4 (hardcover) 1. Psychology, Industrial. 2. Employees ”Psychology. 3. Conflict management. 4. Interpersonal relations. I. Title.

2004001813

2004 Art Horn All rights reserved. Printed in the United States of America.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise , without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.

Printing number

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To my kids, their kids, and all the kids thereafter. This is what the old man thought.