Project+ Study Guide

William Heldman
Lona Cram

Associate Publisher: Neil Edde

Acquisitions Editor: Elizabeth Hurley

Peterson Developmental Editor: Heather O'Connor

Production Editor: Elizabeth Campbell

Technical Editors: Claudia Baca, Warren Wyrostek

Copyeditor: Cheryl Hauser

Compositor and Graphic Illustrator: Happenstance Type-O-Rama

CD Coordinator: Dan Mummert

CD Technician: Kevin Ly

Proofreaders: Rachel Gunn, Laurie O'Connell, Nancy Riddiough

Indexer: Nancy Guenther

Book Designers: Bill Gibson and Judy Fung

Cover Designer: Archer Design

Cover Illustrator/Photographer: Photodisc and Victor Arre

Copyright 2004 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher.

ISBN: 0-7821-4408-X

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Sybex is an independent entity from CompTIA and is not affiliated with CompTIA in any manner. Neither CompTIA nor Sybex warrants that use of this publication will ensure passing the relevant exam. Project+ is either a registered trademark or trademark of CompTIA in the United States and/or other countries.

TRADEMARKS: SYBEX has attempted throughout this book to distinguish proprietary trademarks from descriptive terms by following the capitalization style used by the manufacturer.

The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.

Manufactured in the United States of America

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To Our Valued Readers:

Thank you for looking to Sybex for your Project+ exam prep needs. We at Sybex are proud of our reputation for providing certification candidates with the practical knowledge and skills needed to succeed in the highly competitive IT marketplace . Certification candidates have come to rely on Sybex for accurate and accessible instruction on today's crucial technologies and business skills. For the second year in a row, readers such as yourself voted Sybex as winner of the "Best Study Guides" category in the 2003 CertCities Readers Choice Awards.

Just as CompTIA is committed to establishing measurable standards for certifying individuals with project management responsibilities in the field of IT, Sybex is committed to providing those individuals with the knowledge needed to meet those standards.

The authors and editors have worked hard to ensure that the new edition of the Project+ Study Guide you hold in your hands is comprehensive, in-depth , and pedagogically sound. We're confident that this book will exceed the demanding standards of the certification marketplace and help you, the Project+ certification candidate, succeed in your endeavors.

As always, your feedback is important to us. Please send comments, questions, or suggestions to support@sybex.com. At Sybex we're continually striving to meet the needs of individuals preparing for certification exams.

Good luck in pursuit of your Project+ certification!

Neil Edde Associate Publisher-Certification Sybex, Inc.

To Kimmie

-Bill Heldman

To Michael, who always supports me in everything I do.

-Lona Cram

Acknowledgments

I'd like to acknowledge my co-author , Lona Cram; copyeditor Cheryl Hauser, and also Elizabeth Hurley Peterson, Elizabeth Campbell, and Heather O'Connor; our tech-editors Claudia Baca and Warren Wyrostek; and the rest of the staff at Sybex for creating such a wonderful work environment in which to create books.

I'd also like to acknowledge you, the reader, hungry for more knowledge about IT projects. You are on a good path to finding out more about the ever-increasing world of project management.

Also, I'd like to acknowledge that it is the Lord who gives talent and to thank Him for that ability.

-Bill Heldman

I could not have done this without the support and help of everyone at Sybex who dedicated their efforts to helping a new author be successful. Thanks first to Elizabeth Hurley Peterson for her idea to add a PMP perspective to this book and to guide me through the process of writing a study guide. Heather O'Connor, thank you for all the time you spent providing feedback on my initial submissions and for answering all my numerous questions. Elizabeth Campbell, you always kept me up to date as to what to expect next and when, which was critical to balancing my time and schedule. And to all of the staff that worked behind the scenes to create the figures and design the layout, thanks for all of your hard work.

Thanks to the technical editors, Claudia Baca and Warren Wyrostek. Claudia, you are a walking PMBOK, and Warren you always caught anything that was not clear or needed further explanation. Cheryl Hauser, your detailed copyedits of every chapter assured that my content was consistent and grammatically correct.

I would like to thank my co-author Bill Heldman, for stepping up to the challenge of creating material that applied the project management discipline to the real world challenges faced by IT Project Managers.

Finally, I would like to thank my family for supporting me in this effort, even though that meant watching me spend evenings, weekends, and even a couple of holidays working at my computer rather than spending time with them. Michael, I have always been an over-achiever, and you have always stepped up to the plate to do whatever it took to allow me to be successful. -Lona Cram