Appendix C

1. Fred Bauer. The Power of a Note. In Heart at Work: Stories and Strategies for Building Self-Esteem and Reawakening the Soul at Work, compiled by Jack Canfield and Jacqueline Miller. (New York: McGraw-Hill, 1998), 190 “194.

2. Masaaki Imai, Kaizen: The Key to Japan s Competitive Success (New York: McGraw-Hill, 1986), 19 “20, 107.

Crucial Confrontations. Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
Year: 2005
Pages: 115

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