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In this chapter
You can walk into most furniture stores and see a 3D cardboard facsimile of a computer: It's the kind of thing that stores put on display to help you realize that the computer desk on sale this week will, in fact, hold a computer. What is it about a real computer that makes it different than the cardboard phony ? The real computer has a central processing unit ( CPU ) to create and modify information; instructions, to tell the CPU what to do; a place to store the instructions and the output they produce (data); and a workspace where the CPU can work with instructions and data. These essential parts can be broken down into three categories: hardware, software, and firmware. By contrast, the cardboard PC clone at the furniture store doesn't have any of these. As a computer technician, you will be dealing on a day-to-day basis with the three major parts of any computing environment. Whether you're working on a computer, printer, or component such as a video card, you must determine whether the problem involves hardware, software, firmware, or a combination of these three.
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