Questions and Answers


Lesson 1 Review

Page 8-11

1.

You are the Exchange Server administrator for Litware, Inc. You create a new public folder tree to support customer forums, and you explain to users that they will not be able to use Outlook to access these folders but will have to use Internet Explorer instead. A couple of days later, you receive a call from a user who says that they are using Internet Explorer, but they see only the same folders they see in Outlook. They don't see the customer forums. What are they doing wrong?

the user misunderstood what you meant when you said to access the customer forums using internet explorer. the user has logged in through owa, which is still treated like a mapi client and unable to see anything but the default public folder tree. the user must use the specific url that goes to the customer forums folder tree.

2.

You are the network administrator for Fabrikam, Inc., which has approximately 1,500 employees worldwide. You have delegated the task of creating public folders to your junior administrator and have restricted the ability for users to create public folders. The sales director puts in a work order to have a number of public folders created. Most of the folders will contain calendar and task items. Your junior administrator tells you that he is having trouble completing the task and that when he creates a public folder, there is no option for defining the item type. What do you tell him?

he needs to use outlook to create the public folders rather than exchange system manager. when you create a folder in exchange system manager, it always defaults to holding mail and post items, and this cannot be changed. when you create a public folder in outlook, you have the option of defining the item type for the folder.

3.

You create a new public folder tree for the purpose of setting up customer support public folders but find that after creating the tree, you are unable to create public folders in the tree. When you right-click the public folder tree and point to New, the option for Public Folder is unavailable. Why?

before you can create public folders in a public folder tree, you must first associate the tree with a public store. the public store is where the public folder is held, so until you create the store and associate it with the tree, you will be unable to create public folders in that tree.

Answers

1.

The user misunderstood what you meant when you said to access the customer forums using Internet Explorer. The user has logged in through OWA, which is still treated like a MAPI client and unable to see anything but the Default public folder tree. The user must use the specific URL that goes to the customer forums folder tree.

2.

He needs to use Outlook to create the public folders rather than Exchange System Manager. When you create a folder in Exchange System Manager, it always defaults to holding Mail And Post Items, and this cannot be changed. When you create a public folder in Outlook, you have the option of defining the item type for the folder.

3.

Before you can create public folders in a public folder tree, you must first associate the tree with a public store. The public store is where the public folder is held, so until you create the store and associate it with the tree, you will be unable to create public folders in that tree.

Lesson 2 Review

Page 8-24

1.

You are the Exchange administrator for Litware, Inc. The VP of marketing has requested that an e-mail folder be set up for customer feedback. He wants a way to monitor the messages that are coming in, and he wants new messages to be forwarded to everyone in the marketing department except for himself. He wants two designated people to be able to reply to messages using the feedback@litwareinc.com address. Would a distribution group or a public folder be the best choice for this situation, and why?

you would need to use a public folder in order to meet the requirements of this scenario. by using a public folder, the messages would be contained in a single location so the vp could view the folder at his leisure to monitor feedback. this would keep the messages separate from his personal e-mail, which is what he wants. in addition, you can configure a forwarding address on the public folder to forward to designated marketing personnel. you could also assign send on behalf permissions to the folder to the users that need to be able to reply to customers using the feedback address.

2.

You are the Exchange administrator for Contoso, Ltd., a company that has recently merged with Fabrikam, Inc. Management wants to move several customer support forums from Fabrikam into Contoso. The forums are public folders that exist in different public folder trees on different servers. The two Exchange organizations have already been merged, with the structure being that Fabrikam and Contoso are in separate administrative groups. How would you move the folders?

  1. Drag and drop the folders in Exchange System Manager from the current public folder tree to the destination tree.

  2. Cut the public folders from the current public folder tree and paste them into the destination tree.

  3. Create a replica of the desired folders in the destination tree, and delete the original folders after the contents have replicated.

  4. Create new public folders in the destination tree. Back up the folders in the Fabrikam public folder tree and restore the contents to the folders in the Contoso public folder tree.

the correct answer is d.

3.

You attempt to configure storage limits on a public folder that needs to have a greater limit than it currently has, but you find that all of the limit properties are unavailable when you attempt to edit the properties of the folder. Why is this happening?

there is a public store policy applied to the public store to which the public folder belongs. when a policy applies, you cannot override it manually.

Answers

1.

You would need to use a public folder in order to meet the requirements of this scenario. By using a public folder, the messages would be contained in a single location so the VP could view the folder at his leisure to monitor feedback. This would keep the messages separate from his personal e-mail, which is what he wants. In addition, you can configure a forwarding address on the public folder to forward to designated marketing personnel. You could also assign Send On Behalf permissions to the folder to the users that need to be able to reply to customers using the feedback address.

2.

The correct answer is d.

3.

There is a public store policy applied to the public store to which the public folder belongs. When a policy applies, you cannot override it manually.

Lesson 3 Review

Page 8-33

1.

You are the senior Exchange Server administrator for Litware, Inc. You receive a call from the customer support manager, who is concerned because customers are calling to say that their e-mail messages sent to support@litwareinc.com are being returned as undeliverable. That address is associated with a public folder, so you check the folder properties and find that the e-mail address has been changed to litwaresupport@litwareinc.com. After investigating, you determine that the address was changed by your junior administrator, who normally is responsible only for setting up e-mail addresses for new users. How would you restrict him from being able to edit public folder e-mail addresses in the future?

by configuring the directory rights on the public folders, you can limit who is able to edit e-mail properties for a public folder. this would allow you to ensure that the junior administrator would not edit the e-mail address again.

2.

You are the Exchange Server administrator for Contoso, Inc. The company has a CustomerSupport public folder that functions as a discussion forum. The folder resides in the Default public folder tree. The customer service manager, Bob, says he needs to have administrator permissions to the folder in order to configure settings such as limits, as needed, and to assign permissions to other support techs. However, you have concerns about giving a non-administrator administrator access. What permissions should you give Bob to ensure that he can do his job, but not give him too much authority?

because bob needs to be able to configure administrative settings such as limits, you will need to give him administrative rights to the customersupport public folder. it would make sense to also give him folder owner client permissions, but that permission by itself will not allow bob to administer settings for the folder. administrative rights are assigned on a per-folder basis, so the folder being in the default public folder tree will not affect the situation.

3.

You are the senior Exchange Server administrator for Litware, Inc., a software development company that sells a number of productivity applications. You have a General Purpose public folder tree for your Customer Support forums. There is a top-level folder called Support, which contains child folders named for each product your company sells. Those folders contain child folders for different versions of each product. Support personnel regularly interact in these folders with customers who post questions. Because each support tech works only on a particular product, each one is given permission to access only the parent folder and child folders of the product he or she supports. You have a junior administrator who configures the permissions to the folders for the support staff as required.

One afternoon, you receive a call from the department manager, who states that none of his support staff can access any of the public forums. You ask your junior administrator, and he tells you he made a permission change on the top-level folder but nowhere else. What did he do that is causing this problem?

the junior administrator propagated the changes. when you choose to propagate changes, the permissions you configure on a parent folder will overwrite the permissions on a child folder. the propagation is not cumulative, meaning the permissions do not add to what is already there. instead, the parent permissions replace the child permissions. as a result, the support techs, who did not have permissions to the top-level folder, are now unable to access their own folders.

Answers

1.

By configuring the directory rights on the public folders, you can limit who is able to edit e-mail properties for a public folder. This would allow you to ensure that the junior administrator would not edit the e-mail address again.

2.

Because Bob needs to be able to configure administrative settings such as limits, you will need to give him administrative rights to the CustomerSupport public folder. It would make sense to also give him Folder Owner client permissions, but that permission by itself will not allow Bob to administer settings for the folder. Administrative rights are assigned on a per-folder basis, so the folder being in the Default public folder tree will not affect the situation.

3.

The junior administrator propagated the changes. When you choose to propagate changes, the permissions you configure on a parent folder will overwrite the permissions on a child folder. The propagation is not cumulative, meaning the permissions do not add to what is already there. Instead, the parent permissions replace the child permissions. As a result, the support techs, who did not have permissions to the top-level folder, are now unable to access their own folders.

Case Scenario Exercise: Requirement 1

Page 8-35

1.

What is the ideal way to configure the client public folders so they will not be confused with Litware's internal folders?

  1. Hide the public folders from the address lists.

  2. Use a unique identifier as part of the name for each client folder so they are easily identifiable.

  3. Configure a separate public folder tree for the client folders.

  4. Configure a separate public store for the client folders.

the correct answer is c.

2.

Explain why the correct answer to question 1 is the best choice.

configuring a separate public folder tree for the client folders will prevent outlook users from seeing the folders since only folders in the default public folder tree are available to outlook users. this immediately accomplishes the goal of keeping the client folders separate. an additional step is to create a public store to associate with the new public folder tree, but that answer in and of itself does not solve the problem. a separate public store can be created, but if no new public folder tree exists, the new public store will be associated with the default public folder tree automatically. using some sort of designation in the name of client folders could help, but it isn't the best solution. hiding the client folders from address lists will only affect mail-enabled public folders and will only keep the folders from appearing in address lists. it will not prevent the folders from appearing when a user browses the folder list in outlook.

3.

Which of the following software programs would be able to access the client folders? Select all that apply.

  1. Outlook Express

  2. OWA

  3. Outlook

  4. Internet Explorer

the correct answers are a and d.

Answers

1.

The correct answer is c.

2.

Configuring a separate public folder tree for the client folders will prevent Outlook users from seeing the folders since only folders in the Default public folder tree are available to Outlook users. This immediately accomplishes the goal of keeping the client folders separate. An additional step is to create a public store to associate with the new public folder tree, but that answer in and of itself does not solve the problem. A separate public store can be created, but if no new public folder tree exists, the new public store will be associated with the Default public folder tree automatically. Using some sort of designation in the name of client folders could help, but it isn't the best solution. Hiding the client folders from address lists will only affect mail-enabled public folders and will only keep the folders from appearing in address lists. It will not prevent the folders from appearing when a user browses the folder list in Outlook.

3.

The correct answers are a and d.

Case Scenario Exercise: Requirement 2

Page 8-35

1.

The Marketing department wants to ensure that the Announcements folder does not get cluttered with off-topic posts. What is the best way to configure this public folder?

you want to limit who can post to the announcements public folder. this folder does not need to be a moderated folder because there is no indication that anyone other than specific individuals should be able to post to it. therefore, the best course of action is to change the default client permissions from read and write permissions to read-only. then, use exchange system manager to add the users or groups that will be posting announcements and give them the required read and write permissions.

2.

What is the best way to configure the Customer Support public folder?

in this instance, you expect that people outside the company will be posting messages on a regular basis. therefore, removing their write permission is not an effective solution. however, you still want to control the content that gets posted. to do this, configure the customer support forum as a moderated folder. this way, new messages to the folder can be properly scanned and edited if necessary by a support manager prior to the messages posting in the folder. this meets the marketing department's requirement of limiting negative feedback by allowing the support manager to remove any potentially offensive content while leaving the actual question intact.

Answers

1.

You want to limit who can post to the Announcements public folder. This folder does not need to be a moderated folder because there is no indication that anyone other than specific individuals should be able to post to it. Therefore, the best course of action is to change the default client permissions from read and write permissions to read-only. Then, use Exchange System Manager to add the users or groups that will be posting announcements and give them the required read and write permissions.

2.

In this instance, you expect that people outside the company will be posting messages on a regular basis. Therefore, removing their write permission is not an effective solution. However, you still want to control the content that gets posted. To do this, configure the Customer Support forum as a moderated folder. This way, new messages to the folder can be properly scanned and edited if necessary by a support manager prior to the messages posting in the folder. This meets the Marketing department's requirement of limiting negative feedback by allowing the support manager to remove any potentially offensive content while leaving the actual question intact.

Case Scenario Exercise: Requirement 3

Page 8-36

1.

Because the Accounting department wants to post confidential information for clients to see in public folders, what will you recommend for the solution?

there is not a viable solution to this problem. what accounting wants in this situation is more akin to a file transfer protocol (ftp) site, which public folders are not designed to mimic. with an ftp site, you can put the ftp service on a standalone server and create local user accounts for each client. that way, clients can log in and access a folder that you have configured and given their account permission to access. with public folders, the basic premise is that they are public. in addition, servers running exchange server 2003 must belong to an active directory domain, which means they cannot be standalone servers. as a result, you would have to configure active directory user accounts in your domain for clients, which poses other security risks. using public folders for this task is not appropriate.

2.

Accounting decides to use a public folder to post nonconfidential client files, and they need to ensure that the data is always available. How will you accomplish this?

you will want to create a replica of the folder on at least one other exchange server 2003 server in the organization. this will provide fault tolerance so that even if one server goes offline, the content will still be available on another public folder server.

Answers

1.

There is not a viable solution to this problem. What Accounting wants in this situation is more akin to a File Transfer Protocol (FTP) site, which public folders are not designed to mimic. With an FTP site, you can put the FTP service on a standalone server and create local user accounts for each client. That way, clients can log in and access a folder that you have configured and given their account permission to access. With public folders, the basic premise is that they are public. In addition, servers running Exchange Server 2003 must belong to an Active Directory domain, which means they cannot be standalone servers. As a result, you would have to configure Active Directory user accounts in your domain for clients, which poses other security risks. Using public folders for this task is not appropriate.

2.

You will want to create a replica of the folder on at least one other Exchange Server 2003 server in the organization. This will provide fault tolerance so that even if one server goes offline, the content will still be available on another public folder server.




MCSA/MCSE Self-Paced Training Kit (Exam 70-284(c) Implementing and Managing Microsoft Exchange Server 2003)
MCSA/MCSE Self-Paced Training Kit (Exam 70-284): Implementing and Managing MicrosoftВ® Exchange Server 2003 (Pro-Certification)
ISBN: 0735618992
EAN: 2147483647
Year: 2003
Pages: 221

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