8.9 Chapter 8 Review

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1. To a development team, what is significant about the Support phase?

2. What are the six key tasks the Core Team must complete during the Support phase?

3. What is a Software Transition Plan?

4. What purpose does the MIS Hardware/Software Handoff Letter serve?

5. What are the three key sections every Support Plan should contain?

6. Define change management.

7. What is configuration control?

8. What key points should you remember when creating an SLA?

9. List the basic components of an SLA.

10. What is a Help Desk Checklist used for?

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