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Interactive Voice Response System and Method

Bruno Richard Preiss and Daniel Wilk, April 2001. Patent Application[64].

The present invention provides a novel system, method and apparatus of delivering interactive voice response services in a more efficient manner over a network. The system provides for the placement of a subscriber station local to the subscriber and a gateway protocol converter at the base station. The gateway protocol converter converts bandwidth- intensive audio messages into compact data messages, which upon transmission to the subscriber station are converted back into audio messages. By using data messages instead of audio messages over the network, bandwidth is saved on the network for other traffic. Another embodiment of the invention provides a method for transmitting subscriber responses utilizing the system.