Chapter 35: Computer Telephony Integration and Unified Messaging | Principles Digital Communication System & Computer Networks (Charles River Media Computer Engineering)

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OVERVIEW

The telephone is the most widely used gadget for communication all over the world, and telephone use is very high compared to computers. A huge amount of information is available on computers, but the number of people who have access to that information through a computer is still far behind the number of those who use a telephone. If we can make information on computers accessible by telephones, information dissemination will be much more efficient. Computer telephony integration (CTI) does precisely this.

CTI also gave rise to interesting developments in messaging through unified messaging. Unified messaging enables people to use voice as the medium to access information available in text form using text-to-speech conversion technology. It facilitates accessing the information using voice recognition instead of the keyboard and mouse, and it also helps in using one device (such as a mobile phone) to access messages (text or voice) available on servers at different locations.

In this chapter, we will study the technology ingredients of CTI and unified messaging.

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