IT Project Management - On Track From Start to Finish, Second Edition | IT Project Management: On Track from Start to Finish, Third Edition

Joseph Phillips

McGraw-Hill /Osborne
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Copyright 2004 by The McGraw-Hill Companies. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication.

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Book p/n 0-07-223203-X and CD p/n 0-07-223204-8
parts of
ISBN 0-07-223202-1

Publisher
Brandon A. Nordin

Vice President & Associate Publisher
Scott Rogers

Editorial Director
Gareth Hancock

Project Editor
Julie M. Smith

Acquisitions Coordinator
Jessica Wilson

Technical Editor
Cyndi Snyder

Copy Editor
Lauren Kennedy

Proofreader
Linda Medoff

Indexer
Valerie Perry

Composition
Jean Butterfield
Tara A. Davis

Illustrators
Kathleen Edwards
Melinda Lytle

Series Design
Roberta Steele

Cover Design
Greg Scott

This book was published with Corel VENTURA ¢ Publisher.

Information has been obtained by McGraw-Hill /Osborne from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, McGraw-Hill /Osborne, or others, McGraw-Hill /Osborne does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from the use of such information.

About the Author

Joseph Phillips , PMP, IT Project+, is the Director of Education for Project Seminars , a PMI Registered Education Provider. He has managed and consulted on projects for industries including technical, pharmaceutical , manufacturing, and architectural among others. Phillips has served as a project management consultant for organizations creating project offices, maturity models, and best practice standardization.

As a leader in adult education, Phillips has taught organizations how to successfully implement project management methodologies, information technology project management, risk management, and other courses. Phillips has taught for Columbia College, University of Chicago, Indiana University, and others. He is a Certified Technical Trainer and has taught over 10,000 professionals. Phillips has contributed as an author or editor to more than 30 books on technology, careers, and project management.

Phillips is a member of the Project Management Institute and is active in local project management chapters. He has spoken on project management, project management certifications, and project methodologies at numerous trade shows, PMI chapter meetings, and employee conferences. When not writing, teaching, or consulting Phillips can be found behind a camera or on the working end of a fly rod. You can contact Phillips through www.projectseminars.com.

About the Tech Reviewer

Cyndi Snyder is a professional consultant, facilitator, instructor, author and partner in Vista Performance Group. She is an experienced leader in developing strategic and operating plans that have resulted in organizational growth and maturity. Cyndi has 10 years of experience managing a variety of projects from public sector program development to acquisitions and system implementation.

Cyndi has experience in training for the corporate, public sector and academic environment. She currently instructs for UC Irvine, CalTech, and USC. Cyndi also participates in the UC Irvine Project Management Program Advisory Committee. In addition she was a contributor to the Project Management Competency Model which was published by the Project Management Institute.

Cyndi is a member of the Project Management Institute and is the Chair of the Chapter Leadership Development and Excellence Committee for 2003 “ 2005. She received an award for Outstanding Chapter President of the Year for 2002. Cyndi is a certified Project Management Professional (PMP) and earned her Masters in Business Administration from Pepperdine University.

For my son, Kyle.

CompTIA Authorized Quality Curriculum Program

The logo of the CompTIA Authorized Quality Curriculum Program and the status of this or other training material as Authorized under the CompTIA Authorized Curriculum Program signifies that, in CompTIA s opinion, such training material covers the content of the CompTIA s related certification exam. CompTIA has not reviewed or approved the accuracy of the contents of this training material and specifically disclaims any warranties of merchantability or fitness for a particular purpose. CompTIA makes no guarantee concerning the success of persons using any such Authorized or other training material in order to prepare for any CompTIA certification exam.

The contents of this training material were created for the CompTIA IT Project+ exam covering CompTIA certification exam objectives that were current as of December 2003.

How to Become CompTIA Certified:

This training material can help you prepare for and pass a related CompTIA certification exam or exams. In order to achieve CompTIA certification, you must register for and pass a CompTIA certification exam or exams.

In order to become CompTIA certified, you must:

Select a certification exam provider. For more information please visit http://www.comptia.org/certification/test_locations.htm.
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Read and sign the Candidate Agreement, which will be presented at the time of the exam(s). The text of the Candidate Agreement can be found at www.comptia.org/certification
Take and pass the CompTIA certification exam(s).

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CompTIA is a non-profit information technology (IT) trade association. CompTIA s certifications are designed by subject matter experts from across the IT industry. Each CompTIA certification is vendor-neutral, covers multiple technologies, and requires demonstration of skills and knowledge widely sought after by the IT industry.

To contact CompTIA with any questions or comments:

Please call + 1 630 268 1818

questions@comptia.org

Acknowledgments

Books, like projects, are never done alone.

I d like to thank Cyndi Snyder for keeping me on track and focused on PMP requirements and test-centric ideas. A big thank you goes to Gareth Hancock for his patience, guidance, conversation, and overall support for this book. Thank you to Julie Smith for her keen organizational skills, attention to detail, and ability to keep me moving. Lauren Kennedy ”thank you for tightening my writing, clarifying my thoughts, and helping me to be a better writer. Thanks also to Jessica Wilson, Paul and Linda Medoff, and the talented people in the production department for all of their hard work.

Thank you to my friends and colleagues for their encouragement as this book was created: Linda Barron, Brad Bobich, Stacey Beheler, Scot Conrad, Kallie Cremer, Emmett Dulaney, Rick Gordon, Greg Kirkland, Don Kuhnle, Nancy Maragioglio, Deanna Moreland, Heather Rippey, Phil Stuck and my brothers Steve, Mark, Sam, and Ben.