Key Terms

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To pass the PMP exams, you will need to memorize these terms and their definitions. For maximum value, create your own flashcards based on these definitions and review them daily. The definitions can be found within this chapter and in the glossary.

active listening	encoder	progress reports
administrative closure	Estimate at Completion	receiver
bull’s eye	Estimate to Complete	Schedule Performance Index
Communications Management Plan	feedback	Schedule Variance
Cost Performance Index	forecasting	sender
Cost Variance	medium	status reports
decoder	N(N–1)/2	trend analysis
Earned Value	nonverbal	variance
effective listening	paralingual	Variance at Completion

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