Technical Assistance Center (TAC) ” Provides 24- hour support for all Cisco products.
Ways of contacting TAC to submit a case:
Email
Fax
Phone
Cisco Web site
Cisco TAC Case priority assignments:
Priority 1 ” Your network is down or a portion of your production network is down affecting productivity. A TAC engineer to stay on the phone until the priority is downgraded.
Priority 2 ” The issue has almost crippled your network but it is not down.
Priority 3 ” You have noticed that your network performance has been depleting over time and not rebounding.
Priority 4 ” You need information from TAC.
Bug Navigator II ” Allows for keyword searches, as well as creates profiles for generating bug reports .
Command Lookup Tool ” Search tool on the Cisco CCO site for commands in configuration guides and command references.
Software Center ” Contains online upgrades, patches, and maintenance releases of the Cisco software.
Open Forum ” An online question and answer site for Cisco maintenance contract owners .
