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Part III: How to Change
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Chapter List
Chapter 13: Before You Build a Better Mousetrap—Is CMR for Everyone?
Chapter 14: Customer Service—Who Cares?: CMR Doesn’t Mean “Best Customer Service” for Everyone
Chapter 15: Which Customers and Why—You Can’t Make Everyone Happy
Chapter 16: Crossing the Chasm—What Will You Need to Change?: Eight Steps to CMR Success
Chapter 17: There’s No Free Lunch—But CMR Should Not be an Added Expense
Chapter 18: Don’t Boil the Ocean—Be Wary of the Big-Bang Approach
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
Database Modeling with MicrosoftВ® Visio for Enterprise Architects (The Morgan Kaufmann Series in Data Management Systems)
Database Modeling
Mapping ORM Models to Logical Database Models
Conceptual Model Reports
Generating a Physical Database Schema
Logical Database Model Reports
SQL Tips & Techniques (Miscellaneous)
Using SQL Data Manipulation Language (DML) to Insert and Manipulate Data Within SQL Tables
Understanding SQL Subqueries
Retrieving and Manipulating Data Through Cursors
Repairing and Maintaining MS-SQL Server Database Files
Writing Advanced Queries and Subqueries
Java How to Program (6th Edition) (How to Program (Deitel))
Case Study: Creating and Using Interfaces
Unmodifiable Collections
Multitier Applications: Using JDBC from a Servlet
First JSP Example
Appendix J. (On CD) ATM Case Study Code
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
The ROI of Lean Six Sigma for Services
Success Story #1 Lockheed Martin Creating a New Legacy
Executing Corporate Strategy with Lean Six Sigma
Success Story #3 Fort Wayne, Indiana From 0 to 60 in nothing flat
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Extending and Embedding PHP
Summary
Interfaces
Userspace Superglobals
Overriding INI_SYSTEM and INI_PERDIR Options
Appendix A. A Zend API Reference
Telecommunications Essentials, Second Edition: The Complete Global Source (2nd Edition)
LAN Characteristics
IPTV
The Broadband Evolution
Wireless Communications Regulations Issues
Wireless WANs
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