Chapter 19: There s No There, There

Chapter 19: There’s No There, There

1. “Schlotzsky’s Gets Serious About Customer Technology,” Stores, February 2002, p. 44.

2. “Kiosk Project Targets Inner Cities’ Online Needs,” Stores, February 2002, p. 38.

3. “Wireless LAN Provide Net Access,” BizReport, February 13, 2002, p. 1.

4. Douglas McWirter, “Here, There and Everywhere,” crm.com, December 7, 2001, p. 2.

5. Brian Caulfield, “A Glimpse Into Our Future, When the Net is Everywhere,” Reporter’s Notebook, April 1, 2000, p. 1.

6. Ibid., p. 1.

7. Ibid.

8. Ibid., p. 3.

9. “Update: IBM Deals a Card-Size Computer,” computerworld.com, February 7, 2002, p. 1.

10. Kim Peterson, “Look Who’s Watching,” The San Diego Union-Tribune, January 2001, p. C7.

11. Adam Klaber and Dan Hirschbuehler, “The Alchemy of CRM,” line56 .com, February 9, 2002, p. 3.