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NAEs. See United Parcel Service
NAMs. See National Account Managers
Narayandas, Das, 61
National Account Executives (NAEs). See United Parcel Service
National Account Managers (NAMs), 143, 145. See also United Parcel Service
evaluation. See Business
information, supply, 166
targeting, 157
National accounts. See Boise Office Solutions; United Parcel Service
business plans, development, 166
salesforce, efficiency, 166
National Customer Service Team, 148
National Office Supplies
competitors, share, 150
Countrywide Funding, interaction, 147–150
distribution centers, 147
example, 146–151
value. See Countrywide Funding
Nationwide Financial Services, 49
Nationwide Retirement Services (NRS), 49
Voice of the Customer Program, 49
development, 60
Networking, 11
Newsletters, customer-focused, 49
Noncompetitive firms, identification/communication, 158–159, 167
Nonpower products, selling, 33
Nonstrategic salesforces, 154
Nontechnology solutions, 153
Norberg, Eric, 30–34
Normative performance database, development, 151
NRS (Nationwide Retirement Services), 49
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