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Chapter 4: Selecting and Training Call Center Staff
Exhibit 4-1: Excellence in Customer Service (One Day)
Exhibit 4-2: Contact Center Sales Skills (One Day)
Exhibit 4-3: Building Effective Listening Skills (Half Day)
Exhibit 4-4: Customer Service Skills for the Help Desk (One Day)
Exhibit 4-5: Collecting Overdue Accounts (One Day)
Exhibit 4-6: Managing Performance (Two or Five Days)
Exhibit 4-7: Service-Level Management (Two Days)
Exhibit 4-8: Coach Development (Four Days)
Exhibit 4-9: Monitoring, Analyzing, and Coaching (One Day)
Exhibit 4-10: Coaching for Results (Two Days)
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 155558277X
EAN: 2147483647
Year: 2003
Pages: 90
Authors:
Duane Sharp
BUY ON AMAZON
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
The Purpose of Cisco IPC Express
Goals of Interoperability
Step 3: Initial Cisco CME System Setup
Troubleshooting Cisco UE System Features
Troubleshooting Backup and Restore
C++ GUI Programming with Qt 3
Splitters
Painting with QPainter
Pointer-Based Containers
Writing XML
Platform-Specific Features
Mastering Delphi 7
The Delphi Programming Language
Working with Forms
Libraries and Packages
Multitier DataSnap Applications
Appendix C Free Companion Books on Delphi
Cultural Imperative: Global Trends in the 21st Century
From 2,000,000 B.C. to A.D.2000: The Roots and Routes of Culture
Cultural Spectacles
Americanization versus Asianization
Empires Past, Present, and Future
Epilogue After September 11
Comparing, Designing, and Deploying VPNs
Designing MPLS Layer 3 Site-to-Site VPNs
Summary
MTU and Fragmentation Considerations in an IPsec VPN
Review Questions
Summary
Java All-In-One Desk Reference For Dummies
Installing and Using Java Tools
Working with Numbers and Expressions
Using the ArrayList Class
Programming Threads
Using Recursion
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