Includes CD-ROM with
Ready-to-Use Microsoft
PowerPoint Presentations
Exercises, Handouts, Assessments, and Tools to Help You:
Build Practical Project Management Training That Will Create an Organization of ‚“Project-Oriented Thinkers ‚½
Develop Training for Both Individual and Organizational Needs
Become a More Effective and Efficient Facilitator
Ensure Training Is on Target and Gets Results
Copyright ‚ 2004 the American Society for Training & Development
All rights reserved. Printed in the United States of America.
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ASTD Press is an internationally renowned source of insightful and practical information on workplace learning and performance topics, including training basics, evaluation and return-on-investment (ROI), instructional systems development (ISD), e-learning, leadership, and career development.
Ordering Information: Books published by ASTD Press can be purchased by visiting our Website at store.astd.org or by calling 800.628.2783 or 703.683.8100.
Library of Congress Catalog Card Number: 2003113723
Acquisitions and Development Editor: Mark Morrow
Copyeditor: Rick Ludwick, UpperCase Publication Services, Ltd.
Interior Design and Production: Christine Cotting, UpperCase Publication Services, Ltd.
Cover Design: Charlene Osman
Cover Illustration: Todd Davidson
About the Author
For the past 21 years Bill Shackelford has been president of Shackelford & Associates, a company specializing in training and development in project management, customer relationship management, information technology, business process training, systems design, systems development and support, and ‚ for the past several years ‚e-learning. Shackelford ‚ s wide experience as a standup trainer has encompassed all major Microsoft operating systems and applications, including Microsoft Project, Web-based publishing design, database language products, object-oriented programming, project management, database design, and data and process modeling. In addition, the company has developed systems ranging from membership management systems for a national association to a student financial aid needs analysis system to group insurance billing and receivable systems, and collection systems.
Major clients in legal, insurance, trade association, accounting, manufacturing, education, and PC training organizations have included the U.S. Department of Defense; Allegheny Power; Bank One; BP-Amoco Corporation; R.T. Nelson & Associates; Altrusa International; George M.Pullman Educational Foundation; Altheimer & Gray; American Association of Law Libraries; Keck Mahin & Cate; the Federal Reserve Bank of Chicago; Kemper Financial Services; The Hertz Corporation; The CIT Group; ChoicePoint; DiamondCluster; Northeast Utilities; Guilford County (NC); National Life of Vermont; Computer Generated Solutions; Conseco; Piedmont Natural Gas; Religious Science International; Penton Learning Systems; American National Educational Corporation; Books & Periodicals Online, Inc.; MicroAge, Inc.; Trade Associates Group, Ltd.; Pannell Kerr Forster; Kenneth Leventhal & Co.; the state of Indiana; Transamerica; the Texas Department of Transportation; the state of Florida ‚ s Comptroller ‚ s Office; and the University of Texas.
PUBLICATIONS, PROFESSIONAL SERVICES, AND SEMINARS
Shackelford has served as editor and contributor to Best Practices in IT Leadership and has had articles published in the Cutter IT Journal and T+D Magazine. His November 2001 article on CRM and E-Learning was selected by Cutter Consortium for inclusion in its A Practical Guide to Customer Relationship Management. Shackelford served five terms as president of the Chicago Organization of Data Processing Educators. In May 2002, ASTD published Shackelford ‚ s Project Managing E-Learning as part of its E-Learning series. He has been a frequent speaker at seminars and conferences internationally, including OnLine Learning, OnLine Learning Europe, ASTD ‚ s International Conferences (2002 and 2003), Training 2003, DCI Conferences on Y2K, Data Warehouse, JAD/RAD, North American Simulation and Gaming Association, E-Learning Expo 2002, the 19th Annual Conference on Distance Teaching and Learning. Shackelford is a Phi Beta Kappa graduate of Indiana University, where he received both his bachelor ‚ s and master ‚ s degrees. Shackelford teaches both online and in the classroom on the faculty of the Keller Graduate School of Management in their Project Management M.B.A. program. An avid opera buff and Wagnerian, he is the Chicago correspondent for Opera (UK) and editor of the journal Wagner News of the Wagner Society of America.
The ASTD Trainer ‚ s WorkShop Series
The ASTD Trainer ‚ s WorkShop Series is designed to be a practical, hands-on road map to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences, and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint presentations and electronic copies of all supporting material featured in the book.
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