We need theories because our brains are small. There are just too many facts and stories to remember without having theories to somehow categorize it all.
” Stan Rifkin
Take a minute and answer the questions in Figure 4.1. Then, once you ve finished reading this chapter, take the quiz in Figure 4.10 ( What Did You Learn? What Will You Do ) to find out how much this information has helped you with your own CMMI-based process improvement. Remember, these quizzes are like process improvement work; there is rarely a right or wrong answer. There are only answers that best suit your organization s business needs.