Chapter 4: Process Improvement Strategies that Work

We need theories because our brains are small. There are just too many facts and stories to remember without having theories to somehow categorize it all.

” Stan Rifkin

WHAT DO YOU THINK? WHAT DO YOU BELIEVE?

Take a minute and answer the questions in Figure 4.1. Then, once you ve finished reading this chapter, take the quiz in Figure 4.10 ( What Did You Learn? What Will You Do ) to find out how much this information has helped you with your own CMMI-based process improvement. Remember, these quizzes are like process improvement work; there is rarely a right or wrong answer. There are only answers that best suit your organization s business needs.

Figure 4.1: Chapter 4: What Do You Think? What Do You Believe?