What are the six steps of the HP troubleshooting methodology?
Answer:
Collect data.
Evaluate the data to determine potential subsystems causing the issue.
Develop an optimized action plan.
Execute the action plan.
Determine whether the problem is solved.
Implement preventive measures.
Which is more important, understanding the customer's reported problem or understanding the true failure?
Answer: Understanding the true failure
What criteria should you consider when optimizing your action plans?
Answer: Ensure that only one variable is manipulated at a time.
If executing the entire action plan did not solve the problem, what is the next step to try?
Answer: Escalation
List at least three things you should do after solving the problem.
Answer: Any three of the following:
Determine the root cause of the problem.
Determine proactive steps that can prevent the problem from recurring.
Devise a system test to verify changes and procedures before implementing them into production.
Implement a new set of procedures, software, and administrative maintenance to attain a higher level of availability.
Perform preventive maintenance, including checking for loose cables, reseating boards, and checking for proper airflow.
Add fault-tolerant elements to critical subsystems, where applicable.
List three typical system bottlenecks.
Answer: Network, processor, memory
What are four ways to manage software version control?
Manual
HP Insight Manager
Version Control Repository Manager
Version Control Agents
