Section 16.1. Scenario Description

16.1. Scenario Description

When customers buy hardware, they have the option of selecting additional service packages, called service packs. Service packs are bundled support services, such as on-site repair, hardware warranties, and so on. One can purchase service packs when buying the hardware or later, within certain conditions. The set of service packs that a customer can buy must be validated by the manufacturer to ensure certain criteria are met, including the following:

• The service packs are compatible with products that the customer has purchased.

• The service packs are consistent with each other. Sometimes interdependencies might exist between service packs.

• The service packs selected are available within the country in which the customer is located: Certain service packs are available only in certain countries.

• The purchase is within the time period allowed for acquiring additional service packs.

In a large organization consisting of several divisions that offer many hardware products, the systems that perform each of the verifications might be hosted in various locations and operate under different environments.