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16.1. Scenario DescriptionWhen customers buy hardware, they have the option of selecting additional service packages, called service packs. Service packs are bundled support services, such as on-site repair, hardware warranties, and so on. One can purchase service packs when buying the hardware or later, within certain conditions. The set of service packs that a customer can buy must be validated by the manufacturer to ensure certain criteria are met, including the following:
In a large organization consisting of several divisions that offer many hardware products, the systems that perform each of the verifications might be hosted in various locations and operate under different environments. |
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